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Deloitte Identity and Access Management Senior Solution Delivery Lead Consumer- ForgeRock, Gigya in Mechanicsburg, Pennsylvania

Digital Identity - Solution Delivery Lead_ USDC MSP_ RFA

Consumer Identity and Access Management (CIAM)_ ForgeRock, Gigya

Are you an experienced, passionate pioneer in technology a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center we are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below

Work you ll do

The Managed Services Solution Delivery Lead will be responsible for build, monitor and manage the Consumer Identity and Access Management Technology Platform and related processes.

The key job responsibilities includes

Serves as technical specialist for the Consumer Identity and Access Management (CIAM) products and solutions, responsible to provide problem resolutions or new enhancement in the client environment

Support the team members provide technical expertise for the client delivery as well as lend a hand to other on-going engagements for resolving the business-critical issues

Setup and configure Access manager environment in production and Disaster recovery (DR) environments on cloud or on premise with the help of infrastructure team

Investigate and troubleshoot complex technical issues independently, perform root-cause analysis for high severity issues and provide permanent resolution

Perform gap analysis, provide the resolution for recurring / reported issues and plan evolution roadmap directly with client stakeholders

Optimize system configurations for performance improvement

Implementation of complex enhancements or On-board / Integrate new applications effort for an existing client. Work as per the project plan and ensures that assigned tasks and responsibilities are fulfilled in a timely fashion

Emergency support in providing technical resolution on high severity incidents in production environment

Participate in continuous improvement initiatives, identify ways to improve client delivery by introducing technology innovations or processes re-engineering to increase efficiencies of the team

Work with product vendors to discuss product defects and releases, manage patches / hotfix rollouts

Coordinate with client / client teams at onsite / globally, discuss issues and resolutions. Identify the risks and mitigation plan. Timely escalation of issues to avoid business disruption

Enabling business development by assisting in request for proposal, efforts calculation, cost estimations and pre-sales

Lead process compliance activities by identifying and driving initiatives that are relevant for the project delivery across the practice development and help factor reusability and related benefits

Support the practice by delivering access manager training to new hire, take brown bag session to benefit other engagements

Operate as an Advisor for the client, connect with a vendor and help them to elect the best solution for resolving the identified / possible technical issues or security threats in the system / infrastructure

Reviews and ensures compliance of technical documents including architecture/design guide, operating instruction manuals, system and configurations documentation, work instructions / run-books, processes, standards and procedures

Work with the team to generate service management metrics and reports, KPI / KRI and reports for audit, governance and service improvements plan as per the business requirement and industry standard

The Team

From our centers, we work with Deloitte consultants to design, develop and build solutionsto help clients reimagine, reshape and rewire the competitive fabric of entire industries. Our centers house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts, to cyber risk and human capital professionals. All work together on diverse projects from advanced preconfigured solutions and methodologies, to brand-building and campaign management. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality. The US Delivery Center supports a collaborativeteam culture where we work and live close to home with limited travel.

The Deloitte Risk and Financial Advisory Digital Identity solution is a cloud- hosted and fully-managed identity platform that brings together market-tested technologies, industry leading practices, and pre-built identity management use cases to accelerate deployment and reduce time to value.

Key Identity and Access management technical capabilities delivered by the team

Identity Governance and Administration

Access Manager

Privileged access management

Application Onboarding / Enhancements



5 plus years in Consumer Identity and Access Management (CIAM) and other Identity and Access Management service delivery

Experience in managing engagements running common CIAM solution(s) (ForgeRock, Gigya)

Strong understanding on Customer Identity Management Concepts

Experience in OpenID and OpenAM including OpenIG, OpenDJ etc.

Good knowledge on OAuth 2.0 / OpenID Connect, GSMA, UMA 2.0 etc.

Knowledge of web agents, SSO, REST integrations, the different authentication mechanism and modules in OpenAM

Knowledge of cloud platforms (AWS, Azure, GCP etc.) experience in deploying and managing CIAM solutions on cloud platforms. AWS is preferred

Experience working on various operating systems such as Windows, Linux, Solaris etc.

Working knowledge on Databases such as MS SQL, Oracle, mySQL

Experience in integrating applications (on-boarding) in openAM platform using policy agents, SAML SaaS or Webservices

Strong understanding of Active Directory / LDAP

Strong knowledge and experience working in Java / Java Scripts programming

Experience service delivery, SLA / OLAs, reporting and ITSM tools like ServiceNow, Remedy etc. along with a strong sense of customer satisfaction

Well-versed with IT service management (ITIL) processes and experience in managing tasks and operations support

Understanding of security and privacy controls

Advanced documentation skills for drafting / designing the content for client presentation, reporting, new opportunities followed by effective presentation skills

Flexibility to work outside business hours and provide on-call support when needed

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.

Willingness to travel up to 15%.


Understanding of DevOps, Virtualization and IT Infrastructure, Network Protocols (SSL, SSH, FTP, SMTP, HTTP and

HTTPS etc.)

Understanding of various IT / Security technologies- Including DNS, Exchange, Firewalls, VPN Gateways, IPS, Proxy and PKI

Software development life cycle (SDLC) processes and Agile delivery methodologies (Lean, SCRUM etc.)

One or more certifications on ITIL, PRINCE2, ISO27001, CISSP, CIAM Product certifications ForgeRock etc.

Exposure to other security domains

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.

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Category: Information Technology

About Deloitte

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