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Deloitte One Team Supervisor - Mclean in McLean, Virginia

Supervisor, One Team

(Part of Deloitte Services internal operations team)

Do you have a passion for providing an exceptional customer experience? Do you enjoy leading and collaborating with a team in a fast-paced and high-energy environment while fostering their learning and development? Do you enjoy engaging others, solving problems and thrive in a hospitality, customer-centric environment? If so, this position could be the perfect fit for you!

Work you'll do

As an operations Supervisor, you lead a team of professionals focused on providing an array of services supporting our Deloitte professionals, clients and guests with their in-office experience. Services range from space management (work and meeting spaces), to event planning, catering, day-of-meeting logistics (set-up, clean-up, a/v support, guest greeting/directing) to facilities/office management (e.g. facility maintenance, housekeeping issues, kitchen/pantry management) and other services that support the daily work environment.

As a supervisor at Deloitte your responsibilities will include:

  • Effectively managing day-to-day operations for hospitality services to ensure compliance with established policies, procedures, and service agreements; working with the team to ensure local and national process and procedures are followed and/or implemented, daily operations are running smoothly and in support of the needs of the office, proactively supporting customers and working with the staff to help resolve issues quickly

  • Leading and developing your team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism; effectively delegating assignments and projects to team members

  • Supporting performance management activities for direct reports, monitoring and addressing performance, providing effective feedback and coaching, and handling Talent issues in a timely manner to ensure continued effectiveness/motivation of the team

  • Adding value through the analyzation of department procedures, delivery of service, software, a/v equipment, facilities, and other departmental related systems, to increase efficiencies, ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable

  • Managing and fostering strong business relationships with customers, team, vendors, office leadership and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a "best in class" experience

  • Providing guidance and expertise to both team members and customers on firm systems and technology used in the office, including but not limited to the space management system, visitor registration system, and hybrid meeting a/v technology

The team

At Deloitte, the internal operations team (known as the "One Team") provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.

Qualifications

Required:

  • Minimum of 5 years of related hospitality or office support experience in a corporate, service-oriented or customer-centric environment leading a team

  • High school diploma

  • Excellent quality-conscious customer service skills, decision-making, conflict resolution and critical thinking skills

  • Excellent written/verbal communication and interpersonal skills

  • Strong problem-solving and negotiation skills

  • Strong technical skills, including proficiency in Microsoft Office

    Preferred:

  • Associate's/Bachelor's degree

  • Related facilities management experience

  • Advanced experience in Microsoft Office applications

  • Hospitality/corporate background with focus on meetings and events

  • Event management experience

EA_ExpHire

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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