Deloitte One Team Associate (McLean) in McLean, Virginia

Deloitte is one of the leading professional services organizations in the United States specializing in audit, tax, consulting, and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100.

At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you'll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and get the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize everything from your career path to your educational opportunities to your benefits. And our culture of innovation means your ideas on how to improve our business and your clients' will be heard.

Visit www.deloitte.com/us/careers to learn more about our culture, benefits, and opportunities.

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Position Summary

As part of the office Operations Team, the One Team Associate (Associate), the Associate is responsible for reception, daily office services, hospitality and meeting services support to a varied group of professionals in a large corporate office environment. This role requires a customer-centric, proactive, positive and detail focused individual who enjoys working in a fast-paced team-oriented support model. This person must be energetic and friendly, while projecting a professional and calm attitude in interactions with clients, office visitors and vendors. The Associate coordinates with the Operations team to make sure the daily workings of the office run smoothly.

Responsibilities

  • Answers phones and transfers calls to the appropriate person

  • Meets and greets customers with a warm and professional disposition while supporting general questions or requests and addressing needs with a sense of urgency and priority

  • Serves as a customer interface and quickly assists in addressing or supporting requests which may include: meeting support, facilities issues, housekeeping issues, A/V, meeting/work space needs, office moves, daily hoteling management (check-ins, reservations, etc.) and other office services

  • Supports meeting/event execution including: space configuration set-up and tear down; A/V set-up, support, and troubleshooting; greeting vendors and supporting or assisting with catering set-up and breakdown; other day-of execution needs (e.g. signage set-up, delivery of meeting materials); and coordination with other team members/others, where appropriate

  • Supports offices services and related tasks which may include: processing and delivery of mail/packages; support of visitor/customer reception desks and phones; requests for printing (including production and assembly of firm client documents and other deliverables); ordering and stocking of office supplies; general cleaning (non-janitorial activities); and general support for client records management

  • Ensures physical space is maintained and in good repair by reviewing space and submitting requests for maintenance and general repairs. This includes lighting repairs, carpet cleaning needs, janitorial needs, etc. Follows-up to ensure all requests have been completed and to satisfaction

  • Ensures working knowledge of department service offerings, office space, key office daily meetings and events, leadership and key groups, local amenities, building and Deloitte protocols and procedures

  • Fosters and builds positive relationships with team and customers and communicates effectively and proactively, as needed

  • Maintains and enforces standard office security procedures and security badging accessibly including performing any related duties (as assigned)

  • Cross-trains in other department services areas to provide back-up support as needed

  • Perform other tasks and special projects as required or as assigned by management team

Category: Administrative and Support Services

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled