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Deloitte TMT Xaas Business Model Design and Capability Planning Senior Manager in Los Angeles, California

TMT XaaS Transformation Strategy, Business Model Design and Capability Planning - Senior Manager

Our Telecommunications, Media and Technology (TMT) industry clients include some of the most valued companies in the U.S. and many of the world's top global brands. We are poised to help clients shape their evolving business models, scale and transform their operations, modernize their processes and technologies, and constantly improve their customer experience. Our Technology sector includes the world leaders in software, semiconductor, Cloud, analytics, cyber, networking, enterprise and personal computing, and technology services.

XaaS Models - long employed by High Tech companies-create significant value for both customers and the companies that adopt them. These models are profoundly different from traditional business models and will require a very different set of business capabilities so that customers are able to access, consume, and pay for services based on need and usage-from content to technology infrastructure and enterprise software solutions-in a flexible, scalable, and secure manner.

Deloitte has guided numerous companies through business model transformations towards XaaS while employing in-depth knowledge of new business capabilities, processes and complex interrelated systems. We are seeking an experienced leader with expertise in capabilities across the entire Lead to Cash value chain, including the areas of offer management and delivery, pricing, sales, configure-price-quote, subscription management, service provisioning, subscription billing and invoicing, and revenue recognition.

Do you want to be part of a team that transforms the business landscape for its clients? Do you want to be on the winning team that drives transformation, improves productivity and streamlines business operations? Do you feel your skills surpass those of your peers and colleagues? If your answer is yes, we want to hear from you immediately!

Strategy

Deloitte's Strategy practice brings together several key capabilities to architect integrated programs that transform our clients' businesses, including Strategic Growth Transformation, Transformation Strategy & Design, Technology Strategy & Business Transformation, and AI & Data Strategy.

Strategy professionals serve as trusted advisors to our clients, working with them to make clear, data-driven choices about where to play and how to win in order to drive growth and unlock enterprise value.

Strategy Consultants help our clients:

  • Identify strategies for growth and value creation

  • Develop the appropriate business models, operating models, and capabilities to support their strategic vision

  • Maximize the ROI on technology investments and leverage technology and Cloud trends to architect future business strategies

Deloitte's Transformation Strategy & Design market offering focuses on what we call "big T" Transformations - we help deliver fundamental shifts for our clients who are looking to either optimize, evolve, or reinvent their business. By helping them articulate their transformation ambition, architect new business models, design new capabilities that capitalize on emerging technology, configure an enterprise operating model, and optimize their organizational profitability, we help our clients organize and realize their transformation goals. Due to the unprecedented impact of digital and disruptive drivers influencing enterprise decision-making from "tip-of-the-spear" strategic thinking, down through the capabilities that enable forward-thinking transformation ambitions, the role of designing transformations with a business and cost-focused lens is extremely important.

Work You'll Do

Our practitioners work in integrated project teams on a range of projects covering the entire Lead to Cash lifecycle from planning through to design, development and the deployment of solutions. These project teams will often include leaders and specialists from other business and technical disciplines from within the consulting practice and from our clients. A focus on team work is therefore critical. As a XaaS Transformation Senior Manager, you will bring considerable functional expertise to define new business capabilities, processes, and solutions to transform new business models. You will interact daily with key business and IT executives and lead multiple teams in various strategy and implementation activities

Responsibilities will include:

  • : Manage day to day interactions with executive clients and sponsors

  • : Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work; manage engagement economics; manage engagement risk

  • : Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

  • : Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

  • : Develop practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals

  • The Team

    With a full range of capabilities, we work with clients through the entire transformation, from inception and design through execution and operation. We have professionals who are knowledgeable about all industry dynamics, core functional areas, strategic capabilities, and enablement technologies. We have a tested, proven framework and transformation methodology to guide our clients with confidence from business strategy through technical enablement:

  • : Overall business strategy to drive flexible consumption-based business models for the organization

  • : Clear definition and alignment on "what" is sold, "to whom," and "how"

  • : Enabling processes and policies to support the target business model

  • Operating model: Based on new set of business capabilities defining the right structure for organizing them to optimally deliver a company's offerings to the marketplace

  • Technology platform: Strategic automation of processes for efficiency via a technology platform-applications, infrastructure, data, integration, and security

Learn more about the XaaS practice

Qualifications Required:

  • 12+ years of relevant technology consulting or industry experience

  • Experience leading multiple complex full-cycle Lead-to-Cash business transformations including leading clients and consulting staff through strategy and business model design, capability assessment & prioritization, requirements management, high-level business architecture definition and transformation planning

  • Experience in application of methods and tools that provide insights for decision making, performance evaluation and optimization, as well as defining recommendations and actions for clients that meet desired outcomes

    • Solid understanding of flexible consumption models such as subscriptions, pay-as-you-go, usage-based and their role in innovative go-to-market approaches and new revenue models, as well as impact on customer engagement processes

  • Experience working across a broad range of technology solutions and applications across Lead to Cash (e.g. CRM, CPQ, Subscription Management & Billing, etc.), with good understanding of enterprise architectures and business models they support

  • Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities

  • Experience with selling to C-level executives and other business development activities

  • Proven track record of consistently attaining managed revenue targets as well as achieving quarterly or yearly sales objectives for new business

  • At least 5 years of experience contributing to the development and presentation of client proposals.

  • A Bachelor's Degree

  • Preferred:

  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

  • Experience mentoring and coaching others

  • An advanced degree in the area of specialization is preferred

    How you'll grow

    At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. Our team has deep industry and functional knowledge of new flexible consumption-based business models. We can help you develop your tool belt and build your career in ways you probably never even knew existed. For you, leadership, core competency and consulting capability development are priority one here at Deloitte so we make sure you have the personal "hands-on" direction from the leadership team and Deloitte University to make sure your skills are developed on all fronts. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

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