Deloitte Sr. Event Coordinator - Ticket and Event Administrator in Los Angeles, California
Sr. Event Coordinator - Ticket and Event Administrator - CL3
If you enjoy coordinating, planning, and collaborating; are engaging, proactive, and detail-oriented; work well and thrive within a team environment; and are passionate about providing an outstanding customer experience, join us!
Work you'll do
Ticket and Event Administrators are responsible for coordinating end-to-end ticket administration process for the Deloitte Tickets program. Administrators are responsible for managing ticket portfolios in specific markets and delivering event logistics while adhering to protocols and guidelines. Ticket Administrators will work with directly with MP(s), Chief of Staff and/or other stakeholders in market regularly to understand client and internal priorities to build and administer Deloitte Tickets event pipeline.
As a Ticket Administrator at Deloitte your responsibilities will include
Consult and driving ticket administration process on behalf of marketplace MP(s) to assess various contracts, understand terms, and project plan an approach to utilize all available benefits, such as leveraging venues for marketplace activities, exposure and networking.
Own, foster and maintain relationships with external third-party venues and vendors including but not limited to ticket administration, food & beverage administration, suite needs and requirements, and employee ticket discount programs
Maintain and foster relationships with MPs to explore new opportunities for ticket expansion that would benefit our PPMDs, enhance business development and be economically feasible
Customize and publish market specific and relevant PPMD Ticket and Event communications
Monitor reporting and analyze utilization based on ticket allocations against contract/budget and providing updates on contracts, usage and resale
Process payment of vendor invoices, ensuring accuracy, contract and firm/invoicing prepaid ticket compliance and guidelines
Administer Ticket Management System (TMS) by entering all games/events and determine pricing. Monitor activity and send approval or rejection notifications to requesting PPMDs, along with any specific communication necessary
Arrange/coordinate distribution of tickets
Collect and summarize feedback from venue users, trouble shoot as necessary, and communicate as necessary to MP
At Deloitte, the internal operations team provides a full-range of hospitality and business services. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.
The Ticket Administration Team is an eclectic and inclusive virtual team of professionals, located across the country.
Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented or customer-centric environment
High school diploma
Strong technical skills, including proficiency in Microsoft Office
Excellent written and verbal communication/interpersonal skills
Excellent critical thinking, decision-making, and conflict resolution skills
Effective problem-solving and negotiation skills
Willingness to be cross-trained in other office support service areas for back-up support and assume additional responsibilities/projects when necessary and as appropriate
Ability to work occasional overtime
Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future
How You'll Grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.