Deloitte Senior Manager - Customer Strategy & Applied Design Healthcare in Los Angeles, California
Senior Manager/Specialist Lead, Healthcare Customer Strategy
In the current environment, Health Plans face more than an adjustment. They are playing a new role in helping new populations get new kinds of care in new ways. Deloitte s Health Care practice understands the past and present of the health care industryand we collaborate with clients to address complex challenges and help them create and shape their future.
The fee-for-service (FFS) model as we know it today may be headed for obsolescence. In its absence, Plans face a crossroadsenhance positions through new models and collaborations, or risk irrelevance. The shift from volume-based to value-based care isn t immediate, but the end of FFS in its current form may be inevitable. This change affects everyone in the health care ecosystem.
Work you'll do
Deloitte is seeking Senior Managers who are professionals with deep industry experience and strong records of academic and professional achievement who have the capacity and desire for continuous development and growth. Deloitte professionals must also be capable of working and communicating with people at all levels of an organization.
Our Consultants provide Healthcare industry knowledge to teams, lead multiple project work-streams, small engagement teams or components of large, complex engagements.
Typical project responsibilities include:
Develop the detailed, quantitative analysis work associated with developing meaningful insights to address Life Sciences clients biggest challenges
Participate in setting engagement objectives and scope
Develop work plans for components of engagements, coordinate activities between work streams and identify changes in scope
Design deliverable content to precisely reflect the engagement contract and client needs
Strive to improve deliverable quality through verification and validation of results
Participate in the development and presentation of proposals for business development activities
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any timein the future.
Customer Strategy & Applied Design
Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.
We deliver set of customer focused work:
Customer Strategy| Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda
Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.
Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth
Digital Strategy | Help clients understand, envision and articulate digital as a business strategy aligned with their CEO s agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent
Focuses on assisting those organizations that are responsible for the delivery, funding and payment management of health care and medical related services. Clients include hospitals, academic medical centers, health systems, home health agencies, long term care, outpatient facilities, ambulatory surgery centers, practitioners and physician groups as well as health plans, other health insurance companies, and pharmacy benefit managers. Also drives integration with government agencies.
Bachelor s degree from accredited university with strong undergraduate academic record. MBA and/or Advanced degree in clinical sciences preferred (RN, MSN, MD)
Minimum of 10 years of professional experience in Health Plans industry, or a mix of a few years industry experience and functioning as a Senior Manager or higher in a Consulting environment.
Require business and clinical operations experience and subject matter expertise on Value Based Care, Population Health Management, Care Management, and Analytics; Clinical and HP Operations and Pharmacy/PBM.
Knowledge of Healthcare Marketing, Digital Marketing/Agency, Digital Consumerism, Marketing Strategy & Operations, Customer-centered innovation, Contact Center
Ability to work independently; lead teams focused on specific work streams of large projects.
Strong oral and written communication skills, presentation skills and MS Visio, PowerPoint, Excel and PowerPoint proficiency
Willingness and ability to travel 80 %
Advanced degree in clinical sciences or MBA from a top tier program
Superior critical thinking, analytical and problem-solving skills
Exceptional interpersonal, team-building and communication skills
Outstanding integrity, initiative, creativity, and passion
Ability to work in an ambiguous environment
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment. Demonstrates consistent career progression with increasing levels of responsibility; performed above expectations in professional roles
Live within commuting distance to one of Deloitte s consulting offices
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
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We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html
Category: Customer Relationship Management
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