Deloitte Salesforce Functional Lead in Los Angeles, California
Salesforce Functional Lead - Senior Consultant
Deloitte Consulting LLP's Government & Public Services (GPS) Digital Customer team is creating a new model for a new age: we're a creative agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. Data is our heart, Agile is our passion, and user experience is our soul. We help government deliver next-generation citizen experiences, reshape how work gets done, and rewire the way government intersects with technology. That's the power of driving disruption. That's Digital Government
Work you'll do
As a Salesforce Functional Lead in the Technology group you will:
Support Implementation and Operations Management best practices
Lead and support tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations
P erform analysis and diagnosis of client issues
Demonstrate a foundational understanding of the client environment and overall project scope
Identify and solve problems using analysis, experience, and judgment
Independently perform tasks with some guidance to execute a portion of the project scope
Documentation is necessary and should be well aware of contributing to user stories, test scripts, training materials
A Salesforce functional Senior Consultant will be responsible for supporting functional implementation needs throughout the life cycle of the project. Individual will be responsible for participating in stakeholder workshops, creation of user stories, product backlog grooming, user personas, implementation plan and other documentation.
Typically has 4 or more years of consulting and/or industry experience
Experience and/or interest in technology, and system development and deployment
Prior experience in a fast-paced, client-facing environment
Ability to create and groom user stories in JIRA
Perform functional unit testing and conduct user acceptance testing
Translate user stories to the technical team and get clarifications from the business
High Level of Proficiency with MS Excel, PPT, Visio
Strong-minded, ability to work independently and collaboratively in dynamic team environment
- Ability to work independently under general guidance
Experience working in teams and in a team environment that is process-oriented and deadline-driven
Professional oral and written communication skills
Relevant software or application skills to complete job successfully
Knowledge and experience with Salesforce functional testing, Salesforce Dashboards, Systems Documentation and creating user stories
Prior professional services or federal consulting experience
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
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