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Deloitte Retail/Consumer Products-Digital Marketing/Commerce Senior Manager in Los Angeles, California

Retail/Consumer Products-Digital Marketing/Commerce Senior Manager

Are you an innovative thinker with a proven track record of helping Consumer Products & Retail companies transform their workforce to achieve their business goals?

The Consumer industry is focused on serving the changing consumer, who has rapidly evolving needs, behaviors and preferences for products, services, and experiences. Our Consumer Products and Retail sector is undergoing a transformation fueled by an empowered consumer, technology advancements, market fragmentation and blurring lines across the industry. Organizations are racing to compete for the consumer's attention and win share of wallet, which is creating unique challenges to innovate, modernize technology and transform business models with the winners ultimately seeing this as a consumer-led renaissance.

The Team

Advertising, Marketing & Commerce Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:

  • Cross-channel customer engagement strategy, design and development to include the creation of omni-channel digital experiences across web, mobile, social, physical, AR/VR, voice, gesture, IoT, and video

  • eCommerce strategy, implementation and operations

  • Marketing Content and digital asset management solutions

  • Marketing Technology and Advertising Technology solutions

  • Marketing analytics implementation and operations

  • Advertising campaign ideation, development and execution

  • Acquisition and engagement campaign ideation, development and execution

  • Agile based, design-thinking, user-centric, empirical projects that accelerate results

Work you'll do As a Senior Manager, you will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies. You will contribute to the firm's growth and development in a variety of ways including:

Engagement Management:

  • Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk.

    Relationship Management:

  • Participate in Business Development, develop and maintain contact with top decision makers at key clients, organize and lead pursuit teams, participate and lead aspects of the proposal development process, contribute to the development of proposal pricing strategies.

    Practice Development & Eminence:

  • Develop practical solutions and methodologies, develop "thoughtware" and "point- of-view" documents, participate in public speaking events, get published in industry periodicals.

    People Development:

  • Perform the role of counselor and coach, provide input and guidance into the staffing process, actively participate in staff recruitment and retention activities, provide leadership and support for delivery teams and staff in local offices.

    Qualifications

Required:

  • 8+ years of professional experience in a consulting or Consumer industry setting with demonstrable depth of knowledge

  • 8+ years of experience working in the Consumer Products space (wholesale or distribution) and or retail industry (merchandisers, specialty apparel, footwear, large food or drug stores, big-box stores) corporate or retail environment.

  • 6+ years of digital transformation experience with large retail or consumer products programs, across Digital, Marketing, Commerce, B2B, B2B.

  • Experience with Enabling eCommerce technology strategies including B2B and B2C such as SAP Hybris, Adobe (Experience or Creative), Salesforce Marketing Cloud, Salesforce Commerce Cloud Delivery Experience. Seeking both technical and business process strategy skills.

  • 8+ years of digital transformation experience with large retail or consumer products programs, B2C Commerce.

  • Experience with Enabling eCommerce technology strategies including B2B and B2C such as SAP Hybris, Adobe (Experience or Creative) or SFMC Delivery Experience. Seeking both technical and business process strategy skills.

  • Ability to travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

  • Visa-Sponsorship - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Strong project management and delivery experience, including budget oversight and staffing of project teams including time management.

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

  • Previous experience mentoring, training and developing junior members of the team; experience in employee performance reviews.

  • Ability to work independently and manage multiple task assignments.

  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint). Working knowledge and experience of MS Office applications and training development tools.

  • Located within a commutable distance of a Deloitte office.

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