Deloitte Product Manager - Los Angeles in Los Angeles, California

Product Manager - Los Angeles

You ve heard it before: digital has changed everything. We re all more connected, more informed, more interactive. We have more opportunity, but also more risk. Brands that want to succeed in this new world need a different kind of partner one that tears down the traditional model of creative, tech, and business services-in-silo. That s what Deloitte is here to do.

We don t just apply digital technology. We use it to uncover solutions for the most complex enterprise challenges to transform the customer journey. Deloitte delivers a unique combination of our firm s consulting capabilities, industry expertise and trusted methodologies, paired with cutting-edge creative prowess. Together, we offer the best parts of a creative agency and a strategic IT consultancy. From advanced preconfigured solutions and methodologies, to brand-building and campaign management, Deloitte offers end-to-end solutions that ultimately bring power to the way our clients engage with their customerswherever they are on their journey.

We view every project through three lenses: strategy, technology, and creative. With any project we take on, we know that the value of our client s brand is in our hands. They demand solutions that mitigate risk, provide business value, and improve brand engagement. Deloitte helps clients balance the allure of emerging technologies with the realities of their business, the essence of their brand, and the needs of their customers. This helps us ensure that we deliver beautiful, functional solutions that meetand exceedour clients needs.

In the business world, you re a Method actor. You walk a client s walk, and you talk their talk. You understand their fundamental business concerns as if they were your own and use them to intuitively identify (and manage) the business requirements of each project. Your X-ray-like insight into your client s business needs influences functional design, prototyping, process design (including scenario design), testing, as well as training and supporting implementation teams. You are the ambassador between the business world and studio teams, able to work with the studio team to catapult the client s needs into a successful product.

What you'll do

Design and deliver end-user, Web- and Mobile-based applications

Engage in client discovery, user and ethnographic research

Engage in industry/product market research

Communicate client discovery to functional team and studio UX, Creative, and Development

Define the technical and user-centric design challenge and vision

Create usable and intuitive concepts for complex and highly functional problems

Adeptly and quickly get from fuzzy problems to working solution prototypes (via wireframes, visual mock-ups and clickable prototypes)

Responsible for articulating and defending conceptual and directional choices representing studio design work directly to clients

Lead a cross-functional team

You are the ambassador between the business world and studio teams, able to work with the studio team to catapult the client s needs into a successful product

Communicate using the language of consulting (business drivers, process and needs) as well as design (user-centric, front-end experience creation)

Pursue a fascination with the current and future state of digital media

The team

Commercial Excellence & Experience

Our Commercial Excellence & Experience team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the creative digital consultancy real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

  • Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities

  • Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video

  • Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models

  • Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption

  • DigitalMix | an integrated set of platforms to enable business re-platforming

What you have

A love of growing businesses and a passion for design

Minimum five years of relevant consulting, digital agency, or industry experience

Minimum three years of direct experience in Interface Design, Interaction Design, or Information Architecture roles

Minimum two years of direct experience in agile process design (including requirement gathering, wireframing, visual design, development and user testing)

Minimum two years of experience leading cross-functional teams (and counseling junior staff)

Working experience with industry-standard user experience, graphic design and front-end development tools (including Invision, Sketch, Keynote, OmniGraffle, Axure, Adobe Creative Suite, and other design and prototyping tools)

Thorough understanding of the design process, product management principles, client relationship management, and pre-sales activities

Ability and willingness to travel to/from client site

Bonus points

Sense of humor

Self-motivated, problem-crushing attitude

Willingness to learn new things and teach others what you know

Strong written and verbal communication skills

Strong presentation and group facilitation skills

Belief that all things can be better

Ability to hold or be eligible to obtain security clearance

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

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Category: Management Consulting

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