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Deloitte Client and Market Growth, LCSP Program Senior Specialist in Los Angeles, California

Client & Market Growth, LCSP Program, SeniorSpecialist

Role: Client &Market Growth, LCSP Program

Role Summary:

The primary responsibility of the LCSP ProgramSenior is to support role-basedprograms aimed at Lead Client Service Partners (LCSPs). This position offers aunique opportunity to influence Deloitte s results by enhancing thecapabilities of our most senior client leaders. The LCSP Program, Senior will planand execute individual programs and manage operations across programs, workingdirectly with team members and leaders, and LCSPs from across the firm. Therole requiresthe ability to work cross-functionallyto support client leadership contributions to Deloitte s strategy.Thesuccessful candidate will be motivated by supporting growth of portfolio accountsand developing client leaders at the highest level.

Thisis a full-time role, reporting to the LCSP Program Managing Director.


Project Management

  • Serve as the project manager for offerings including:

  • LCSP TransitionLabs

  • Program Manager: Initiate, driveand coordinate key activities and communications for LCSP Transition Labs

  • Oversee extended lab delivery team (e.g., CRE, CAM)

  • Facilitate extended team LCSP Transition Lab manager training

  • Lab Manager: Partner with LabFacilitator to deliver the proven lab experience while employing agility toensure that each lab meets the unique needs of the transitioning LCSP

  • Engage in active listening in all lab-related interactions to drawand capture impactful insights

  • Set up and attend pre-lab interviews; document interview notes andin-lab discussions; synthesize key takeaways to populate pre/post-labdeliverables

  • Collect relevant account and industry information, as appropriate,to support Master LCSP and Lab Facilitator prep

  • Develop Master LCSP prep materials and participate in prep callsto deliver high impact perspectives and insights

  • Serve as the primary point of contact with the transitioning LCSP,Master LCSPs and Lab Facilitator

  • Coordinate planning, scheduling and logistics during, pre- andpost-lab, including driving set-up the day before the lab

  • Facilitate 1-2 segments of the lab, as appropriate (e.g., BusinessChemistry, action planning)

  • Account Team Labs

  • Support the pilot account team lab offering, including lab design,demand management, lab process, and logistics

  • Participate in / support labs, as appropriate

  • LCSP Onboarding

  • Develop program materials

  • Manage communications efforts

  • Manage delivery team (facilitator, experienced LCSPs) preparation

  • Support program throughout delivery

  • Measure and evaluate outcomes against goals

  • Community Webcasts

  • Oversee planning and preparation for webcasts, including maintainingdynamic catalog of potential topics and engaging guests speakers to ensurerelevance of content to the audience, preparing guest speakers teams, anddeveloping consolidated materials and host speaking points

  • Drive webcast logistics, including scheduling, coordinating day-of logisticaldetails, and managing supporting technology Operations & Program Support

  • Conduct analysis on key programs and make recommendations to driveefficiency and improvement for LCSP community programming

  • Serve as a liaisonto the Global, USI, and internal enabling offerings/ teams

  • Support teamoperations; and plan quarterly team meetings

  • Drive ad hoc projects and analysis as needed

  • Provide oversightand coaching to Business Project Management SpecialistCommunications& Marketing

  • Oversee and review monthly LCSP Connect newsletter distributed to LCSPs

  • Drive communications efforts for the annual LCSP Academy; provideadditional support for the Academy, as needed

  • Drive the creation of executive-level presentations and updates tokey leaders Qualifications andAttributes:

  • Proven projectmanagement skills

  • Excellentanalytical skills, specifically in Microsoft Excel

  • Strong ability tocommunicate key ideas and strategies in Microsoft PowerPoint

  • Excellent oral andwritten communications skills

  • Highly organizedand detail-oriented

  • Team player

  • Excellentrelationship-building skills

  • Reputation foragility and flexibility in a fast-moving environment

  • Recognizedexperience working with senior leaders

  • Demonstrableknowledge of the professional services business

  • Self-starter;ability to work remotely

  • Growth-oriented;loves a challenge and takes initiative

  • Some travelrequired

  • 3 years ofprofessional experience (client servicepreferred)

Category: Communications and Public Relations

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.