Deloitte Account Manager– Program Integrity in Los Angeles, California
Account Manager Program Integrity
Are you an analytical, data-driven professional? Are you interested in a role that uses leading edge analytics and offers an opportunity to provide front line support to solve our clients most challenging problems? If so, the Forensic Analytics practice within Deloitte Transactions and Business Analytics LLP (DTBA) is the place for you!
Forensic Analytics is a fast-growth practice within Deloitte Risk and Financial Advisory that centers around several of the hottest areas of business today analytics, forensic analysis, and litigation support and the specialized skills that make careers in these areas both fascinating and in high-demand. Our Analytics team makes extensive use of data, statistical and quantitative analysis, rules-based methods, and explanatory and predictive modeling to bring insights to client issues in the forensic and transaction domains. We work with specialists in many areas, and we apply our solutions to a wide range of highly interesting and complex corporate challenges, such as forensic investigations, sales fraud, anti-corruption compliance, restructuring, safety and quality, enterprise fraud and misuse management to explain what has occurred in the past and to support informed decision making for the future. Our work increasingly employs specialized competencies, such as advanced analytics, visualization, and geospatial techniques.
Work you ll do
Coordinate with clients to create project plans that details schedules, resources, and tasks planned for the select service(s) included in the contract.
Upon initiation of services, track adherence to the project plan and flag variances with the clients.
Serve as a named point-of-contact, maintaining overall responsibility for client s Program Integrity for Health Care (PIHC) program, ensuring client satisfaction and retention
Serve as liaison between clients and PIHC Operations team
Facilitate bi-weekly client facing meetings, quarterly business reviews (QBR), and semi-annual audit findings
Perform issue and risk management, including working with the clients to agree on the resolution of issues.
Lead the enhancement of data protection methodologies and delivery approaches
Develop and maintain dashboards and reporting metrics, utilizing analytics and Key Performance Indicators (KPIs)
Maintain overall responsibility for client s PIHC program, ensuring client satisfaction and retention
Contributing to a strong client relationship through interactions with client personnel on PIHC-related issues
Supervise, lead, and train junior staff in the aforementioned activities and career counseling
Responsible for managing solutions, delegating resources, and helping to ensure quality assurance principles are met across projects and deliverables
Contribute to new business proposals and client pursuits and lead proposal development
Manage own personal and professional development; seek opportunities for professional growth and expansion of consulting skills and experience
Network and negotiate to identify and sell potential new services or expand existing engagements by leveraging client relationships
As the regulatory landscape continues to shift and grow in complexity, companies are facing unprecedented compliance challenges and close regulatory scrutiny. We provide solutions in health care compliance, risk and technology-driven managed services. Managing your financial, operational, and reputational risk to allow you to focus on what matters most - the patient, innovation, and the greater health care marketplace.
Bachelor's degree in Accounting, Business, Finance or other Business-related field
5 years of healthcare experience
2 years in a project/account management role
Experience mentoring and coaching others
Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
Experience managing senior-level client relationships
Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
Pre-sales, proposal, and RFP experience
Must be able to obtain and maintain required clearance for this role
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Previous experience at a commercial health plan or healthcare vendor in an account management role
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