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Deloitte UX Researcher in Lake Mary, Florida

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

The Team

We are looking for a UX Designer with a passion for research to join our product team and help us continue to set the design vision for business applications used by Deloitte Customer and Marketing clients and practitioners. This role will participate in key solutions within an existing product line and help develop new products. This person will be expected to work closely with asset managers and engineering teams. This role requires a self-starter, with strong communication skills, who enjoys collaboration across disciplines and who is passionate about communicating the user's voice and incorporating it throughout the product design process.

Work You'll Do:

  • Iterate with product management to create mockups and prototypes based upon business requirements and user research

  • Establish UI guidelines and component styles

  • Ensure product uses/implement UI guidelines

  • Develop UX design solutions that are on strategy and reflect our brand's personality

  • Team up with engineers and senior leadership to define and implement innovative solutions for the product direction, visuals, and experience

  • Create wireframes, storyboards, user flows, process flows, and site maps to effectively communicate interaction and design ideas and testing sessions

  • Participate in business and UI reviews with multi-disciplinary product teams

  • Represent the voice of the user(s) in business and product conversations and decisions

  • Prototype concepts for communication with the business, to aid in sales demos, development, and usability studies

  • Collaborate with other UX designers to translate requirements for use by engineering colleagues

  • Present, articulate, and sell ideas and recommendations to product management and business stakeholders

Required Qualifications:

  • Bachelor's degree in Human-Computer Interaction, Human Factors, User Experience Design, Information Science or Computer Science or other related fields

  • At least 2+ years of end-to-end design experience in the software product space

  • 2+ yrs having experience shipping product and working closely with engineering partners

  • Can conduct design workshops and requirements gathering with stakeholders

  • Strong knowledge of User Research methods such as Usability Testing, Concept Testing, User Interviews, Unmoderated Remote Studies, User Surveys, Prototype Testing, Contextual Inquiry, Heuristic analysis, Competitive Analysis & Benchmarking etc.

  • Ability to build personas & user journeys that demonstrate learnings from research studies. (experience designing workflows and wireframes is a plus.)

  • Experience working with UX design teams focused on building business tool products

  • Proficient with Figma, InVision, Sketch, Axure, Adobe InDesign, or other visual design and wireframing tools

  • Aware of and attentive to the details, but always cognizant of the bigger picture

  • Experience working in an agile/lean UX environment

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

  • Travel up to 20% (While 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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