Deloitte Solution Manager, Core Business Operations, Systems Engineering in Lake Mary, Florida
Deloitte Consulting LLP seeks a Solution Manager, Core Business Operations, Systems Engineering in Lake Mary, FL and various unanticipated Deloitte office locations and client sites nationally.
Work You ll Do
Designing, implementing, and operating solutions for custom-developed systems, platform integration, and application modernization to enable core business capabilities. Managing day to day interactions with executive clients and sponsors. Managing and delivering components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures. Developing and maintaining contact with top decision makers at key clients. Participating and leading aspects of the proposal development process. Contributing to the development of proposal pricing strategies. Performing role of counselor and coach; actively participating in staff recruitment and retention activities. Providing leadership and supporting for delivery teams and staff in local offices. Performing assessments of existing information systems, and identifying gaps between business requirements and current system capabilities. Estimating time and resources needed for the development work. Functioning as integrators between business needs and technology solutions, helping to create technology solutions to meet clients business needs. Defining systems strategy, developing system requirements, processing design, prototyping, and testing custom technology solutions, and supporting system implementation. Creating project charters, schedules, and plans, defining project tasks, allocating resources and monitor project progress. Writing functional and technical system requirements and use cases, creating process flow diagrams and finalizing system requirements. Performing conceptual and technical designs, including the use of object-oriented analysis and design techniques. Tracking application defects using defect tracking tools, coordinating defect resolution efforts, and documenting resolution details. Identifying and recording key deadlines for the workstream in the client engagement to ensure clear communication, organization, and coordination between multiple parties, and constructing a work plan around them that will quickly and effectively achieve client goals whilst also allowing for reasonable work time and unexpected delays or pivots. Managing the service transition from ERP Implementation team to Application Management Services team coordinating with offshore counterparts. Identifying the appropriate Deloitte professionals for the project and defining their roles, responsibilities and expectations. Performing requirement gathering, business analysis, estimation, solution design and implementation planning for new features and functionalities, and release management utilizing tools including JIRA, HP QC, and ServiceNow. Utilizing Jira and ServiceNow to track requirements and defects, change and incident management, and to report on Service Level Agreements and Key performance Indicators. Utilizing MS Project to create project schedules and plans, allocate resources, and monitor project progress. Forecasting financial efforts and costs, and using predictions to monitor and adjust monthly and yearly project financial goals. Conducting IT Support by ensuring application availability and application defect fixes for business critical applications in the enterprise landscape including front end portals, custom web applications (Java, .Net), system integration with backend transactional systems (Mainframe and SAP), and Business Intelligence Reporting (Business Objects, Crystal Reports, and Tableau).
Bachelor s degree or foreign equivalent degree in Computer Science, Information Technology, Engineering (any), CIS, MIS or a related field.
Five years of progressively responsible experience as a Solution Manager, Project Manager, Project Lead, Business Analyst or a position in a related occupation.
Must have five years of experience with:
Performing requirement gathering, business analysis, estimation, solution design and implementation planning for new features and functionalities, and release management utilizing tools including JIRA, HP QC, and ServiceNow;
Utilizing Jira and ServiceNow to track requirements and defects, change and incident management, and to report on Service Level Agreements and Key performance Indicators;
Utilizing MS Project to create project schedules and plans, allocate resources, and monitor project progress;
Forecasting financial efforts and costs, and using predictions to monitor and adjust monthly and yearly project financial goals;
Conducting IT Support by ensuring application availability and application defect fixes for business critical applications in the enterprise landscape including front end portals, custom web applications (Java, .Net), system integration with backend transactional systems (Mainframe and SAP), and Business Intelligence Reporting (Business Objects, Crystal Reports, and Tableau).
In the alternative, employer will accept a Master s degree or foreign equivalent in a stated field and three years of experience.
Any suitable combination of education, training or experience acceptable.
15% travel required.
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Category: Management Consulting
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