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Deloitte Manager, Performance Management - Consulting in Lake Mary, Florida

Job Title: Manager, Performance Management

Channel/Function: CTS Development Performance Management

Location/Department: Open

Position Reports to: Performance Management Functional Lead - Consulting

Primary Client: Consulting: Mergers & Acquisitions Offering Portfolio and Cross Consulting Group

Job Summary

The Performance Management (PM) Manager is responsible for executing the PM lifecycle consistently and efficiently in support of the Consulting business group in collaboration with the PM Specialist and PM Analyst. The PM Manager will report to the Consulting PM functional lead and partner with the PM Lead and other PM Managers on identifying process efficiencies. The PM Manager serves as a Team Leader (TL) and provides feedback and coaching as appropriate, including suggesting professional development opportunities. The PM Manager is also responsible for managing relationships with assigned Business Leaders (BLs) and Lead Business Advisors (LBAs) and Business Advisors (BAs) and provides exceptional customer service to the assigned business groups by advising and coaching the BLs and LBAs on performance insights and trends.

Illustrative Duties and Responsibilities

Client Management

  • Educates LBAs, BAs and BLs on PM processes, specifically the RPM design components

  • Advises LBAs, BAs and BLs on the best approach for implementing, executing and delivering the PM lifecycle

  • Partners with LBAs, BAs and BLs on aligning performance insights to the Consulting strategy

  • Proactively reviews PM data pulled by the CTS reporting team and/or PM Analysts and highlights insights, trends or concerns

  • Coaches assigned business group TLs and TMs on PM processes, specifically the RPM design components

  • Assists the Consulting PM Lead in driving change management for the business group(s)

  • Coaches, advises, and collaborates with other Talent teams including Resource Management, Centers of Excellence and Employee Lifecycle Events on their roles in the PM lifecycle

  • Leverages Office of General Council and Talent Relations to manage potential risk

Team Management

  • Escalates business concerns, risks and issues to the Consulting Functional Lead as needed

  • Conducts Check-Ins with PM TMs, sets work goals, provides feedback and assists TMs in identifying professional development opportunities

  • Coaches PM TMs on process implementation and strategic thinking

  • Works with PM TMs on workload prioritization and problem solving

  • Ensures PM TM s ability to deliver the PM lifecycle, escalates TM performance concerns to the PM Lead

Process Excellence

  • Manages and executes the PM lifecycle in partnership with LBAs, BAs and BLs with direction from the Consulting Functional PM Lead

  • Owns the execution of the PM processes for the assigned business group including, but not limited to, Check Ins, Performance Snapshots, Talent Reviews, Quarterly Business Reviews, Low Performers, Year-end, Promotions, etc.

  • Troubleshoots potential process issues and provides solutions

  • Collaborates with PM Lead, other PM Managers and Process and Operations Lead on identifying process efficiencies

Training and Skills Development

  • Develops and delivers process training to Consulting audiences including new hires (as applicable)

  • Identifies and coaches PM Specialists and PM Analysts on potential training needs and development opportunities

  • Escalates team training needs to the PM Lead and collaborates on solutions

Category: Human Resources

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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