Deloitte Senior Consultant - CBO - Ops Transformation, Process Mining in Kansas City, Missouri
Senior Consultant, Process Mining, Operations Transformation
Deloitte's Center for Process Bionics (CPB) is designed to orchestrate innovative and high return process transformation. CPB combines unparalleled sector experience with a proven set of modern methodologies, powerful and differentiated tools and assets to create an integrated solution to help clients identify significant process improvement opportunities.
Work you'll do
Senior Consultants perform detailed quantitative and qualitative analysis work associated with developing meaningful insights to address client's biggest challenges around cost management, operational efficiencies, and improved competitiveness. Senior Consultants will be trained on next-gen technology solutions to perform their work. Responsibilities typical of a Senior Consultant on one of these projects could include:
Conducting process mining using data-driven, automated and visual tools
Extracting and transforming data from various ERP and custom applications to load them into process mining data models
Identifying process inefficiencies, pain points and business challenges to develop and test hypothesis and build strategic insights
Translating customers' strategic objectives into high-impact process mining use cases to demonstrate value and drive new opportunities
Analyzing process cycle times and control adherence to identify trends and process variations and highlight opportunities for improvement
Drawing conclusions, and developing pertinent and insightful recommendations (e.g., automation, outsourcing)
Establishing a working relationship with business stakeholders and presenting recommendations to client executive teams
Contributing towards driving significant business outcomes including ROI and cost reduction for clients by leveraging the insights uncovered through process mining and process improvement tools
Performing as a Subject Matter Expert (SME) with strong working knowledge of business processes, leading capabilities, practices and tools.
Providing project management support across the end-to-end lifecycle of an engagement
Working in a global delivery model with cross-functional and cross-geographical teams
Leading a team of 2-5 junior resources to drive consulting engagement and address a specific client problem or issue
Gaining domain knowledge, and contributing to developing "thought ware" and trainings to upskill staff and client apprentices
Operations Transformation Team
Our Operations Transformation team focuses on transforming our clients' core business operations. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care, Banking & Securities, Insurance, and Energy & Resources. Our Market Offerings include Operating Model Transformation and Center for Process Bionics.
Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients' priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.
Bachelor's degree from accredited university with strong undergraduate academic record
4+ years of professional experience in consulting or industry
Minimum of 2 years' experience in process mining
Working knowledge of one or more process mining tools, e.g.: Celonis, UiPath Process Mining/Process Gold, Signavio, ABBYY Timeline
Working knowledge/understanding of databases, ETL, SQL and PQL skills required to deliver process mining projects
Demonstrated consistent career progression with increasing levels of responsibility
Ability to build consensus and foster change in a client business setting with executive level stakeholders
Commitment to personal and professional growth
Sense of responsibility to self, team, and client
Outstanding integrity, initiative, creativity, and passion
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
Hands on experience on various process capabilities such as process mapping, process transformation and process sustainability
Certifications in process mining e.g., Celonis Data Engineer, Celonis Analyst are a plus
Desktop activity or task mining experience
Understanding of how BPM and BI tools operate and a demonstrable experience of various tools within this area (e.g., Minitab, PowerBI, Cognos BI, Tableau, QlikView, etc.)
Project management experience preferred
Lean Six Sigma Certification preferred
Broad knowledge of ERP systems
Excellent undergraduate academic record (GPA 3.5+) or an equivalent master's degree record
Clear and concise communication - conduct client interviews, participate in workshops/trainings and present recommendations
Good client presence - interact and build relationships with clients/ senior stakeholders and other team members
Analytical Thinking - ability to perform detailed, quantitative analysis and research (primary and secondary). Synthesize and present insights and recommendations from data
Logical structuring - structured approach to problem solving and ability to perform root cause analysis of client problems
Competent in Microsoft Visio, Excel, and PowerPoint
Ability to work in an ambiguous environment
Limited immigration sponsorship may be available.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.