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Deloitte Manager - Learning & Development - Social Impact Programs (Deloitte Leadership Academy) in Kansas City, Missouri

Manager - Learning & Development - Social Impact Programs (Deloitte Leadership Academy)

The Deloitte Leadership Academy is a leading-edge, branded educational institute that serves as an exporter of talent across the firm, emphasizing human capabilities as complementary to technical ones and setting the standard for creating growth-oriented and inclusive professionals and leaders for the future of work. DLA's goals are to:

  • intentionally integrate purposeful and impactful leadership skills and capabilities to cultivate stronger internal and external relationships, drive business growth, fuel engagement and performance, enhance our value, and feed our social and client impact, and

  • create the next generation of Deloitte professionals and leaders, optimizing the human potential and agility of all our people and enabling them to thrive, change, and lead in the hybrid and technology-focused work environment.

    Deloitte's Social Impact Portfolio directly aligns to Deloitte's strategic priorities in the community and are specifically designed to support successful transitions, development, and growth for two key community groups - service members/Veterans, and leaders in K-12 schools. Each portfolio below has one Manager, Learning & Development, with supplementary support.

The Career Opportunity Redefinition and Exploration (CORE) Program Portfolio combines Deloitte's award-winning leadership development curriculum and deep knowledge of the Veteran transition journey, to help transitioning service members and Veterans leverage their leadership experience and strengths to find a civilian career that aligns with their passions.

Courageous Principals is a unique public/private collaboration that brings together leaders from business, non-profit organizations, state and local government, and the education sector to develop and grow an ecosystem of high-performing school leaders to ensure the millions of students in our schools today can reach their full potential.

Work you'll do

As the Manager, Learning & Development for either the CORE Program Portfolio or Courageous Principals Program (within the Deloitte Leadership Academy), your primary focus is to lead the creation and delivery of effective and leading-edge learning and development curriculum on time and within budget. Your day-to-day duties, tasks, and responsibilities in include:

Strategy Development - 15%

  • Analyze research and solution alternatives to support strategy development for internal and external audiences.

  • Build, update, and maintain Social Impact curricula aligned with stakeholder needs and firm strategies.

  • Work closely with key stakeholders (DEI / Purpose / Rewards & Recognition / Well-Being) to ensure the proper emphasis is placed on Social Impact programs.

    Stakeholder Relationship Management - 30%

  • Establish and maintain close ties with Program Deans and key Subject Matter Resources (SMRs).

  • Own and manage key work group relationships within L&D.

  • Build and grow relationships with external, community leaders and business partners to deliver impactful learning experiences for internal and external audiences.

  • Regularly partner with Purpose Office, Corporate Citizenship, and Chief Learning Officers to build stakeholder strategies aligned to each respective Social Impact Portfolio.

  • Serve as business advisor and learning expert to help the business understand the L&D portfolio(s).

  • Manage relationships and contracts with L&D vendors.

    Operations Management - 25%

  • Assess and evaluate the instructional integrity and delivery of programs in accordance with learning goals and performance objectives.

  • Collaborate with the leadership team to monitor the effectiveness of core curricula and supplemental instructional materials.

  • Leverage team resources to produce dashboards and measurement reports as needed to monitor efforts with stakeholders.

  • Own and manage individual program plans and budgets to execute against overall L&D strategy.

  • Engage / assign / mobilize teams to execute upon objectives while aligning work and roles to ensure continuous improvement.

  • Evaluate and provide quarterly reporting on the effectiveness of educational programming initiatives in practice.

  • Lead cross-team operational initiatives as needed.

  • Collaborate with Ops & Comms to approve vendor invoices up to the established threshold.

  • Work with Vendor Management and Procurement for efficiencies in content, faculty, and partnerships.

    Curriculum Management - 20%

  • Lead the design and development of innovative learning solutions that translate social impact topics into engaging learning experiences delivered as live in-person, live virtual, and digital (including on-demand).

  • Maintain strong knowledge of content strategy and design concepts as well as specific stakeholder knowledge, as needed.

  • Conduct needs analysis to identify next-up hot-topics, programs, and learning experiences.

  • Coordinate an elite pool of vendors, academic partnerships, SMRs, and online/virtual tools and platforms to accelerate learning outcomes.

  • Manage day-to-day work with ID resources, faculty, Talent Services, vendors, USI CTS / CRM, and contractor resources as needed.

  • Provide an agile development environment that can meet the needs of a constantly evolving environment and a variety of learner requirements.

  • Collaborate with participants and faculty to evaluate and provide recommendations to increase the reach, impact, and future capability requirements of the learning portfolio.

    Resource Mgmt & Development - 10%

  • Create a teaming environment which encourages sharing of best practices, driving innovation, and continuing improvement.

  • Lead, inspire, and coach team members, fostering individual and team growth and agility through delegation, feedback, instruction, and encouragement-building on strengths and dissecting and developing areas for improvement.

  • Coach and mentor work group team members through established 1:1 check-ins and other development mechanisms.

  • Complete and submit 360* professional development and performance review documentation.

  • Cultivate an inclusive, high-performing team that maximizes team member contribution by creating an environment of mutual support and shared responsibility.

  • Utilize employee engagement tactics to encourage employees to become productive, high performing employees who actually enjoy coming to work.



  • Bachelor's Degree; Minimum 8 years of related experience

  • Ability to work effectively in a fast-paced, multi-tasking environment

  • Collaborative mindset to share and implement best practices

  • Strong instructional design and project management skills

  • Consultative approach toward clients

  • Sound leadership skills

  • Proficient Microsoft Office skills

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

  • Proficient Microsoft Office skills

  • Ability to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve


  • Prior consulting or professional services experience

  • Experience creating and building relationships with external groups to develop and deliver pro bono learning programs

    The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,425 to 159,165.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.