Deloitte ConvergeHealth Patient Services - Manager in Kansas City, Missouri
ConvergeHealth Patient Services Manager
ConvergeHEALTH is a part ofDeloitte Consulting s Core Industry Solutions and supports data-driventransformation of healthcare by enabling healthcare and life sciencesorganizations to answer the hard questions what works, for whom, why, inwhat context, and at what cost?
As a Digital Health ImplementationManager, you will be aligned to ConvergeHEALTH. You will work with the MyPathproduct suite, a Digital Health solution within the Platforms practice. TheMyPath product suite, inclusive of the Connected Patient Hub, PatientConnect,and other ConvergeHEALTH platforms is designed to enable the rapid creation ofscalable digital health platforms focused on Clinical Trials, PatientEngagement, and Connected Medical Devices. You will lead the implementation ofDigital Health products built on the MyPath platform in collaboration withclients and Deloitte Consulting teams bringing industry and implementation expertise. Internally, you will work with our productteams to identify high priority use cases and features to help shape theproduct requirements and roadmap.
Work You ll Do:
Delivery support Lead teams consisting ofclient and Deloitte resources (Product Owners, Designers, Developers,Architects) in the implementation of MyPath products
Client facilitation Work with clients and leadteams to help identify and design high value digital health applicationssupporting key patient services and healthcare use cases including definingpersonas, user journeys, features, and facilitating development of actionableproduct roadmaps and requirements
Product road mapping Work closely with the PatientConnectproduct team to liaise potential product enhancements based on client needs andindustry trends
Executive communication Prepare deliverables,present findings and recommendations to client and/or firm leadership
Client relationship development Establish relationships with key client end usersto help drive further adoption of the application throughout and at all levelsof theirorganization
Business Development Assist with salesmeetings, conferences, and RFI/RFP responses by facilitating sales materialcollateral and providing product and implementation expertise
As part of the ConvergeHEALTHteam, you will work with Patient Services clients, the PatientConnect productteam, and the ConvergeHEALTH internal team. Through your client-facing efforts,you will have the opportunity to work directly with client and implementationteam leadership to identify opportunities for digital health solutions, defineproject roadmaps, and provide your product and industry insights. You will workclosely with the PatientConnect product team to liaise potential productenhancements based on your implementation observations and client feedback.
A BA/BS degree from a top institution in computer science, healthcareadministration, or other relevant focusareas
6-10 years experience in developing and deploying applications in theLife Sciences space
3-5 years experience as a Business Analyst or Functional IT resourcefor a pharmaceutical manufacturer patient services group or patient serviceshub provider
Experience with large scale PAP, Copay, and/or Adherence Programs for apharmaceutical manufacturer or patient services hub provider with client projectsextending months or years
Experience driving program discovery requirements gathering workshops
Experience managing or coordinating with globally located teams
Experience with coordinating internal and external stakeholders duringthe planning, management and delivery of technologyprojects
The ability to develop and foster strong working relationships withinternal and external clients in a virtual setting
Exceptional oral and writtencommunication skills, including MicrosoftPowerPoint
Strong self and audienceawareness when interacting with internal and externalstakeholders
A willingness to travel up to80%
Limited immigrationsponsorship may be available
A master s degree in business administration, healthcareadministration, health informatics, information systems, or a relatedfield
SAFe, PMP, PMI, or Agilecertifications[MA1]
Hands-on experience defining personas, user journeys, and product features
Experience implementing PatientConnect or patient engagement solutions
How you'll grow
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Category: Software Engineering, Development & Testing
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