Deloitte Survey Design Consultant in Jersey City, New Jersey
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do
Are you a professional that loves to be on the cutting edge, thinking about ways organizations and governments can become more citizen-centric in accomplishing their missions? Do you have experience supporting organizations through customer transformation initiatives by combining data, technology and strategy? If so, Deloitte is the place for you! Help bring the power of Customer Strategy and Applied Design to our Government and Public Service clients and transform how they engage with their users. A career within our growing practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.
Work you'll do
As a Consultant focused on CX Measurement in our practice you will:
Work with senior team members to carry out the design, build, and management of CX feedback tools such as Medallia
Utilize technical expertise in Medallia or Qualtrics
Closely support client relationships in the acquisition of business requirements to meet program objectives
Lead discovery-related conversations, workshops, and associated deliverables for stakeholders
Anticipate client needs and formulate solutions to client issues
Maintain responsibility for completion and accuracy of work products
Develop your skills through training courses, mentoring, and daily interaction with clients
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
In Customer Strategy & Applied Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations.
Bachelor's degree required
1+ years of Survey Design experience
1+ years of Data Analytics or PMO experience
2+ years of behavioral science or customer strategy experience
Must be able to obtain and maintain the required clearance for this role
Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve.
Government Public Sector Experience
Experience analyzing customer feedback surveys and gaining insights from them
Designing surveys in Qualtrics or Medallia
Previous Consulting experience, and comfortable presenting to clients