Deloitte Talent Services Contractor Management Lead Specialist - Contingent Workforce Management in Jacksonville, Florida
The TS Contingent Workforce Management team centralizes the management of external contractors and vendors to avoid risk, reduce spend, improve efficiency and enhance the quality of vendor relationships and their respective products and/or services. Under the direction of the TS Contingent Workforce Management Manager, this Lead Specialist role will manage day-to-day contractor/vendor requests while overseeing and triaging work to a pod of specialists supporting tactical fulfillment. This role will serve as the point person for stakeholders, agency inquiries, tracking and fulfillment of requests using Vendor Management Systems. The Lead Specialist will also connect and develop relationships with colleagues in Procurement, OGC, Risk, Talent and Finance.
Work you'll do
Independently manage vendor and contractor requests and inquiries, performing the tasks associated with the selection, procurement, on-boarding, maintenance and offboarding of contractors using the Fieldglass system
As an advocate to our business, work directly with Strategic Procurement Services, OGC, National Office of Independence and Risk on an as needed basis to secure third-party staff augmentation and ensure all compliance activities are executed and tracked
Review all intake requests in queue and actively address requests with the stakeholder groups. Triage the various requests and educate stakeholders on options based on their business needs
Participate in RFPs/RFI's on the behalf of our stakeholders by collaborating with Strategic Procurement Services
Collaborate and oversee India on onboarding, offboarding, invoice processing and maintenance of the SOW workers
Manage the storage of program documentation and updating necessary tasks in Fieldglass
Effectively track and communicate opportunities for Fieldglass enhancements and focus on improvements in the process
Leverage the TS CWM SOPs and workflow within Fieldglass and Avature (as needed)
Support TS Contingent Workforce Management Manager in regard to escalations, vendor relations and correspondence
Independently manage day to day workload, documenting productivity metrics on a period basis
Oversee a pod of program specialists assisting with stakeholder escalations and problem solving. This will also include coaching responsibilities.
The mission of Talent Services (TS) improves efficiencies and operational excellence, deliver strategic and transactional services, institutionalize operations efficiencies and quality and enhance ability to scale and reduce cost structure. TS focus on delivery of both strategic and transactional services, either directly for the businesses or in support of the Business Advisors and Centers of Excellence (CoEs).
Minimum of 5 years of Human Resources or related experience preferred
Ability to work independently on a variety of projects in a high volume, fast paced, and sometime nebulous environment required
Excellent customer service, organizational and planning skills
Relationship management skills
Strong execution skills
Demonstrated strong communication, written and interpersonal skills
Ability to interface with a variety of levels both inside and outside of Deloitte