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Deloitte Manager - Research, Strategy, and Enablement - Learning & Development in Jacksonville, Florida

Manager - Research, Strategy, and Enablement - Learning & Development

Deloitte's Learning & Development (L&D) function delivers outcome-focused, human-centered, efficient, and innovative learning, development, and growth solutions designed to help our professionals best perform at every stage of their career. We emphasize our strong culture of learning and the growth mindset of our professionals and offer holistic and continuous learning that is not just about education but also self-awareness, exposure to real-world problems, and connections to people. We strive to position our people to help tackle some of the most complex issues in business, our communities and society at large.

The Research, Strategy, and Enablement (RS&E) Team serves as the strategic arm to the US Firm's CLO and L&D leadership team, also providing support for all the L&D teams. RS&E is responsible for:

  • Implementing and maintaining the L&D Strategy to drive L&D, Talent, and business outcomes

  • Defining how we architect holistic and continuous learning solutions

  • Identifying innovative and effective design elements and enabling technologies across all modalities

  • Providing consultative support to L&D teams on designing impactful learning solutions

  • Defining required capabilities of our L&D professionals and enabling cross-L&D learning, knowledge-sharing, and collaboration

  • Telling our stories of innovation and impact to Deloitte stakeholders and to the industry

The Work You'll Do

As a Manager on the RS&E team, you work at the direction of the RS&E Leader and with RS&E team members to update and maintain our design process, optimize our learning modalities through innovative design elements and enabling technologies, define and cultivate capabilities for our L&D professionals, market L&D to Deloitte professionals, and tell our stories of innovation, value, and impact internally and externally - all focused on engaging and effective learning that addresses business needs and improves individual, team, and organizational performance. In this capacity, you manage and support cross-L&D project teams, provide consultative support to L&D teams, and collaborate with other stakeholders across Talent, IT, Talent Services, the businesses, USI, contractors, vendors, and Global, as well as with external L&D industry groups.

L&D Design and Capabilities

  • Update and maintain the design process for all modalities, incorporating research, innovative practices, enabling technologies, and outcome and data-driven design and measurement, with a skills-based focus

  • Define and implement design elements and enabling technologies that optimize engagement and effectiveness for all modalities, with a focus on personalized learning-in-the-flow, and for the hybrid environment

  • Maintain the L&D technology roadmap and the process for assessments, pilots, selection, procurement, and implementation

  • Define and enable learning, knowledge-sharing, and collaboration for L&D professionals to drive skills-focused, personalized, and in-the-flow learning

  • Provide consultative support to L&D and program teams on solution design, adoption of enabling technologies, and measurement and analytics

L&D Marketing and Communications

  • Drive the implementation and engagement of the L&D Strategy across L&D, Talent, and business stakeholders

  • Maintain the internal communications/marketing plan to drive engagement in L&D

  • Maintain the external eminence plan to sustain Deloitte's brand and reputation as the L&D leader in the field

  • Manage the L&D Strategy impact measurement approach, to capture and report on the initiatives' effectiveness and impact

Other Responsibilities

  • Own and manage key working relationships with L&D leaders and across other stakeholder groups

  • Manage and support cross-L&D teams to execute upon project objectives while aligning work and roles to ensure optimal performance

  • Embrace and promote agility, proactiveness, responsiveness, curiosity, strategic thinking, collaboration, creative problem-solving, and change enablement

  • Lead, inspire, and coach team members, fostering individual and team growth through delegation, feedback, instruction, and encouragement-building on strengths and developing areas for improvement

  • Coach and mentor team members through established 1:1 check-ins and other development mechanisms

  • Complete and submit 360* professional development and performance review documentation

  • Cultivate an inclusive, high-performing team that maximizes team member contribution by creating an environment of mutual support and shared responsibility

  • Provide support and other administrative duties for direct reports

  • Utilize employee engagement tactics to encourage employees to become productive and high-performing and to enjoy their work

Qualifications

Required:

  • Bachelor's Degree; Minimum 8 years of related experience

  • Ability to work effectively in a fast-paced, multiple projects environment

  • Strategic and critical thinking skills to identify interdependencies between issues, data, and outcomes

  • Project management experience with multiple, concurrent, and complex work streams

  • Strong interpersonal skills and the ability to build relationships, manage stakeholders, and influence, collaborate, and build consensus

  • Strong analytical skills and ability to identify and present data-driven insights and trends

  • Strong communication skills and the ability to clearly and succinctly present ideas and insights

  • Proficient Microsoft Office skills

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

  • Travel up to 20% (While 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

Preferred:

  • Prior learning and development or talent management experience

  • Prior consulting or professional services experience

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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