Deloitte Senior Consultant - CBO - Ops Transformation, Process Design & Analysis in Indianapolis, Indiana
Senior Consultant, Process Design & Analysis, Operations Transformation
Deloitte's Center for Process Bionics (CPB) is designed to orchestrate innovative and high return process transformation. CPB combines unparalleled sector experience with a proven set of modern methodologies, powerful and differentiated tools and assets to create an integrated solution to help clients identify significant process improvement opportunities.
Work you'll do
Senior Consultants perform detailed quantitative and qualitative analysis work associated with developing meaningful insights to address client's biggest challenges around cost management, operational efficiencies, and improved competitiveness. Senior Consultants will be trained on next-gen technology solutions to perform their work. Responsibilities typical of a Senior Consultant on one of these projects could include:
Leveraging sector experience and knowledge of process transformation to discover and analyze processes
Developing an integrated view of the client's processes through process architecture design using a repeatable approach and framework for process taxonomy decomposition
Organizing and facilitating process design workshops with clients and other stakeholders to understand their business processes, request data and collect key performance metrics
Identifying process inefficiencies, pain points and business challenges to develop and test hypothesis and build strategic insights
Establishing a working relationship with business stakeholders and presenting recommendations to client executive teams
Getting involved in all aspects of the design process including documentation of process maps, workflows, and business rules
Contributing towards driving significant business outcomes including ROI and cost reduction for clients by leveraging the insights uncovered through process improvement tools
Performing as a Subject Matter Expert (SME) with strong working knowledge of business processes, leading capabilities, practices, and tools.
Providing project management support across the end-to-end lifecycle of an engagement
Working in a global delivery model with cross-functional and cross-geographical teams
Leading a team of 2-5 junior resources to drive consulting engagement and address a specific client problem or issue
Gaining domain knowledge, and contributing to developing "thought ware" and trainings to upskill staff and client apprentices
Operations Transformation Team
Our Operations Transformation team focuses on transforming our clients' core business operations. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care, Banking & Securities, Insurance, and Energy & Resources. Our Market Offerings include Operating Model Transformation and Center for Process Bionics.
Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients' priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.
Bachelor's degree from accredited university with strong undergraduate academic record
4+ years of professional experience in consulting or industry
Minimum of 2 years' hands on experience in business process management or continuous process improvement
Working knowledge of one or more tools used in process modelling and analysis e.g.: Signavio, IBM Blueworks, ARIS, Camunda, IGrafx
Experience in applying insights from data analysis, stakeholder inputs (through workshops and interviews) and industry best practices for transforming processes to meet business objectives
Demonstrated consistent career progression with increasing levels of responsibility
Ability to build consensus and foster change in a client business setting with executive level stakeholders
Commitment to personal and professional growth
Sense of responsibility to self, team, and client
Outstanding integrity, initiative, creativity, and passion
Travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Hands on experience on various process capabilities such as process mapping, process transformation and process sustainability
Knowledge of business process modelling notations (BPMN, DMN, EPC or BPEL) for documenting processes
Certifications in process modeling e.g., IBM BPM Analyst, ARIS Business Process Modelling are a plus
Design Thinking and/or clean sheet design experience
Project management experience preferred
Lean Six Sigma Green Belt Certification preferred
Excellent undergraduate academic record (GPA 3.5+) or an equivalent master's degree record
Clear and concise communication - conduct client interviews, participate in workshops/trainings and present recommendations
Good client presence - interact and build relationships with clients/ senior stakeholders and other team members
Analytical Thinking - ability to perform detailed, quantitative analysis and research (primary and secondary). Synthesize and present insights and recommendations from data
Logical structuring - structured approach to problem solving and ability to perform root cause analysis of client problems
Competent in Microsoft Visio, Excel, and PowerPoint
Ability to work in an ambiguous environment
Limited immigration sponsorship may be available.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.