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Deloitte Realtime Interaction Marketing Platform Specialist, Experience Management in Indianapolis, Indiana

Realtime Interaction Marketing Platform Specialist, Experience Management

Preferred Locations: Nationwide

Overview

In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.

Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.

Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement, and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.

Hux by Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale.

Work you'll do

As a Realtime Interaction Marketing Studio Platform (Manager/Specialist) you will be responsible for advising, maintaining, and operating Salesforce Interaction Studio solutions on behalf of our clients. As the primary support role, you will be responsible for designing, developing, and troubleshooting new or existing:

  • Sitemap code working with client's web teams and tag managers as well as supporting

  • Custom Interaction Studio templates

  • Integrations to and from Interaction Studio

  • Web and server-side campaigns

  • Einstein Recipes & associated configurations

In addition to working with internal and client teams to provide expertise and work products associated with the above work types you will also guide the team on designing and building new campaigns and templates as the platform is adopted.

The team

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce, and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:

  • Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)

  • eCommerce strategy, implementation and operations

  • Marketing Content and digital asset management solutions

  • Marketing Technology and Advertising Technology solutions

  • Marketing analytics implementation and operations

  • Advertising campaign ideation, development and execution Acquisition and engagement campaign ideation, development, and execution

  • Acquisition and engagement campaign ideation, development, and execution

  • Agile based, design-thinking, user-centric, empirical projects that accelerate results

Qualifications

  • Experience in design/development activities to build solutions in Interaction Studio

  • Proven experience with enterprise web content management systems and tag management products, implementing tagging across channel and integration into reporting and marketing systems

  • Front end development experiences With knowledge of common front-end frameworks

  • Familiarity with middleware ETL platforms and ETL integration constructs

  • Experience within the Core SFMC suite (Journey Builder, Automation Studio, Email Studio) as well as adjacent products such as SF CDP, either within a consultancy, an agency or internal email operations team

  • Experience with database and data modeling across omni-channel inputs and internal systems

  • Developed segmentation and audiences within various customer/marketing systems

  • Travel up 30% (while 30% travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)

    Preferred

  • Support of implementation of web & mobile personalization tools (Adobe Target, Oracle Maxymiser, Optimizely, Google Optimize)

  • Experience with:

  • Microsoft TypeScript (JavaScript)

  • CDP Management

  • CDP Rules Management

  • Development within Email Service Providers (SFMC, Adobe, Responsys, etc.)

  • Designed and developed recommendations, orchestrations or rulesets within marketing automation or delivery systems.

Experience in artificial intelligence or machine learning practices

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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