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Deloitte ITSM (ServiceNow) Engineer in Huntsville, AL -Secret clearance required in Huntsville, Alabama

Are you looking to elevate your cyber career? Your technical skills? Your opportunity for growth? Deloitte's Government and Public Services Cyber Practice (GPS Cyber Practice) is the place for you! Our GPS Cyber Practice helps organizations create a cyber minded culture and become stronger, faster, and more innovative. You will become part of a team that advises, implements, and manages solutions across five verticals: Strategy, Defense and Response; Identity; Infrastructure; Data; and Application Security. Our dynamic team offers opportunities to work with cutting-edge cyber security tools and grow both vertically and horizontally at an accelerated rate. Join our cyber team and elevate your career.

"This position is located in Huntsville, AL"

Work you'll do

  • Standup a Service Now (SNOW) instance for ticket management for client, build all workflows, and provide continuous maintenance for the instance from cradle to grave

  • Work closely with other workstreams to include OT SMEs, Infrastructure Team, Analytics Team, etc. to determine best way to provide efficient and logical workflow for analysts and leadership within ServiceNow.

  • Build out ServiceNow workflows for granular capabilities preferably within a SOC environment

  • Actively participate in making recommendations and updates to the SNOW platform

    The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of more than 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise

At Deloitte, we believe cyber is about starting things-not stopping them-and enabling the freedom to create a more secure future. Cyber Infrastructure is focused on rethinking how security is integrated across modernized infrastructure as cyber threats become more complex. If you're seeking a career implementing, architecting, and-in select cases-handling next generation controls to manage security risks and exposure, then the Cyber Infrastructure team at Deloitte is for you.



  • Bachelor's degree and 4+ years of relevant experience

  • Active Secret Security clearance required

  • Must have 8570 requirements required for the position category or specialty and level (i.e Security+ and Operating Environment certification)

  • Technically savvy with ServiceNow's operation solutions and building out workflows

  • Proficient in underlying operating systems and hardening of them through DoD requirements

  • In-depth understanding of ITSM platforms

  • Hands on experience of building a ServiceNow instance and building out ServiceNow workflows for granular capabilities preferably within a SOC environment

  • Ability to handle multiple competing priorities in a fast-paced and high-pressure environment

  • Excellent verbal and written communication skills, detail oriented, and ability to work as an individual contributor and with a team


  • Experience and familiarity with workflow management, analytic capabilities, Security Information Event Management (SIEM), and vulnerability tools (Splunk, ServiceNow, VirusTotal, RiskIQ) and integrating within ServiceNow

  • Prior professional services or federal consulting experience

  • ServiceNow Certification

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.