Deloitte Salesforce Manager in Houston, Texas
Customer & Marketing is creating a new model for a new age-we re an agency and a consultancy. Understanding the digital space and preparing for what s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That s the power of driving disruption. That s Customer & Marketing.
Work you ll do
A Salesforce architect works within an engagement team and is responsible for identifying the organization s needs, breaking down large scale projects to manageable tasks, working out which IT products to use based on cost benefit analysis and research, agreeing plans with the clients, explaining to designers and developers what s required and overseeing the progress, producing documents that monitor progress and ensure the quality of the project and advising the client on managing future IT needs.
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the creative digital consultancy real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
DigitalMix | an integrated set of platforms to enable business re-platforming
Eight years of consulting and / or CRM implementation experience.
Four full life-cycle Salesforce implementations with strong expertise in two of the following modules: Sales Cloud, Service Cloud, Community Cloud, App Cloud.
Experience managing at least two large-scale full-life cycle implementations of CRM solutions
Strong oral and written communication skills, including presentation skills in MS PowerPoint.
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
Ability to travel up to 80-100% (While 80-100% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice).
Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience.
Previous Big 4 experience.
Experience with Wave Analytics, Lightening, Blue Kai, Eloqua, Exact Target or Marketo
Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other).
Strong skills in MS Visio.
Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical).
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. (https://zoomforth.com/s/deloitte/du#home)
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you. (http://www2.deloitte.com/us/en/careers/life-at-deloitte.html?icid=top_life-at-deloitte)
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. (http://www2.deloitte.com/us/en/careers/life-at-deloitte.html?icid=top_life-at-deloitte)
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Category: Customer Relationship Management
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