Deloitte Microsoft Dynamics CRM Specialist Senior in Houston, Texas
Sales Performance Management Specialist Senior
Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing.
Work you'll do
Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies.
Responsibilities include, but are not limited to:
Help companies maximize the return for their digital sales enablement and sales operations infrastructure investment
Work with Sales Leadership on devising sales strategies aimed at improving sales productivity focused on sales process standardization, digital tool adoption, sales reporting (pipeline, performance)
Provide best-in-class services for planning, designing, deploying, and supporting digital sales technology tools
Offer end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support and administration support
Act in a mentoring capacity to support the career development of other colleagues
Responsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.
Contribute to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting
Digital Customer offering focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets
Professionals will serve our clients through the following types of work:
• Emerging | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes
• Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
• Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients. Talk about Service Now here - Amy will talk about how we help our clients across enterprise, etc.
Bachelor's Degrees (BS or BA)
A broad-based and business-oriented understanding of sales issues
4 + years experience as a Business Analyst, Systems Consultant, or Compensation Analyst for a mid-to-large sized organization; or, direct consulting experience
Experience with systems implementation
Proficiency in MS Access and SQL
Experience with tier one compensation software product, Callidus
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Ability to travel up to 80% (While 80% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Advanced degree in related specialization area
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint, MS Word, MS Excel) Preferred
Experience contributing to pre-sales and other sales activities
Ability to work independently and run multiple task assignments
An advanced degree in the area of specialization
Experience implementing other CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics, etc.) or CPQ technologies (Big Machines, Apttus, Cameleon)
Desire to learn additional in-demand CRM platforms including SAP CRM, Oracle Sales Cloud or other solutions
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Strong oral and written communication skills
Solid presentation skills
Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.