Deloitte Jobs

ServiceNow Discovery Lead

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.

Work you'll do

This position is responsible for managing, designing, developing, and implementing solutions for ServiceNow as part of the Service, Asset, and Configuration Management (SACM) team. The ServiceNow Discovery Lead will partner with various stakeholders and cross functional teams to address complex business issues. Must be proficient in written and verbal communications.

Responsibilities

• Primary responsibility is to support a variety of ServiceNow Discovery/CMDB administration tasks

• Setup and administration and maintenance of MID servers as required

• Add/update/remove Discovery credentials

• Create/update/remove Discovery ranges and schedules

• Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues.

• Build and support integrations with data sources other than ServiceNow Discovery

• Create/update/remove identification and reconciliation rules

• Produces management information, including KPIs and status reports, with an operational and a management focus

• Improve ServiceNow Discovery and remediate blockers of Service Mapping for CMDB inventory

• Manage Discovery processes and scripting of CIs in the Configuration Management system

• Administrate, maintain, manage, and resolve issues that arise with data and MID servers related to Discovery

• Improve process and procedures in Discovery scripting

• Work with process owners to engineer holistic solutions

• Implement and support out of box and applicable custom patterns to discover on premise and cloud infrastructure

• Work collaboratively across business and technology services organization to evolve and mature the CMDB

• Responsible for reporting key KPIs and metrics

The team

Information Technology Services (ITS) helps power Deloitte's success. ITS drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,500 professionals in ITS deliver services including:

• Security, risk & compliance

• Technology support

• Infrastructure

• Applications

• Relationship management

• Strategy

• Deployment

• PMO

• Financials

• Communications

Technology & Infrastructure

The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services to meet the dynamic needs of Deloitte professionals and help increase their productivity.

Qualifications

Required:

• Bachelor's degree in Computer Science, Management Information Systems, or comparable technical education and/or professional equivalent experience

• Minimum of 3 years of experience working on the development of CMDB platform

• Ability to create scripts using Javascript or an equivalent scripting tool.

• Knowledge of ServiceNow Discovery

• Direct experience as a ServiceNow Administrator or Developer

• Operational experience of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM)

• Familiarity with ServiceNow CMDB

• Minimum 2+ year of developing integrations with the ServiceNow platform

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• 2 year of experience working within an ITIL framework or similar Operations model

• Hands on experience configuring core ServiceNow modules including Discovery

• ServiceNow Scripting/Advanced Scripting, especially JavaScript

• ServiceNow Fundamentals certification preferred

• ServiceNow Platform Implementation certification preferred

  The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $71,000 to $120,000.

  You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

EA_ExpHire

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.