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Deloitte ServiceNow Solution Architect in Hermitage, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

ServiceNow Solution Architect

Location: Hermitage/Nashville, TN

If you are passionate about how ServiceNow technology is transforming business, plan your next career move with Deloitte s ITS Application Studios.

Deloitte s breadth, depth, and scale, combined with our relentless passion for innovation create powerful opportunities to help our clients and our own organization stay ahead of change, deliver impact that matters, and transform complexity and disruption into lasting value.

Our teams are already leveraging digital workflows and ServiceNow capabilities to transform how we serve clients, operate our business, provide great experience and unlock productivity for employees and the enterprise.

Work You ll Do:

In your role, you will be responsible for envisioning and developing intuitive solutions on the ServiceNow platform to meet client needs. You willhelp shape the future of our IT organization by leveraging creative ideas utilizing the many benefits of ServiceNow as a key enabling platform in our organization.


  • The ServiceNow Solutions Architect is responsible for working with business stakeholders to ensure that ServiceNow Architecture and Platform configurations are designed to enable internal customers and support their needs

  • Provide solution architecture leadership, expertise and delivery for ServiceNow based initiatives with focus on portability, maintainability, user experience, security, integrity and performance of the platform

  • Execute architectural solutions in capacity as a ServiceNow subject matter expert, compliance monitor, and a go-to architectural authority on projects

  • Propose and provide solution options, business cases, prototypes and walk-throughs to all required levels of stakeholders

  • Provide recommendation for solution options and gain acceptance / approvals of selected final solution

  • Define coding standards, methodology and patterns for ServiceNow Development Team in conformance with best practices and standards

  • Identify opportunities to improve, streamline and optimize the overall platform.

  • Coach Application Architects in coordination with Enterprise architect to improve quality and introduce innovation into our solution

  • Help investigate and diagnose escalated, complex incidents, problems and defects, and collaborate with internal technical teams and vendors for root cause determination and resolution.

  • Recommend design modifications and enhancements to maximize availability and performance.

  • Ensure compliance with applicable standards for information and platform security.

  • Engage with key stakeholders to fully understand their requirements and manage expectations at a platform/ module level.

  • Support communication and training efforts, run workshops and training sessions where required.

  • Identify upcoming platform release opportunities and stay current with the relevant areas of current and next versions of ServiceNow.

The team

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that helps to drive Deloitte, which serves many of the world s largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services internally including:

  • Cyber security

  • Technology support

  • Technology & Infrastructure

  • Application development and management

  • Relationship management group

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

For more information on ITS, you can visit our dedicated recruitment page at .

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.