Deloitte Service Now Channel Leader in Hermitage, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Service Now Channel Leader

Location: Hermitage/Nashville, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you ll do


As an integral member of the Deloitte Application Studios (DAS) organization, the channel leader will own all aspects of software delivery, portfolio and budget management within the channel. He/she will oversee multiple studio teams responsible for functional design, including software architecture and design, user experience, development methodology and customer interactions as necessary for the successful delivery of products and services. Projects will support initiatives approved by the channel working in partnership with ITS. In addition, the channel leader will collaborate with internal IT leaders or stakeholders and business constituents to ensure alignment with defined business and technology strategies.

Specific Responsibilities include:

  • Responsible for oversight of software delivery of all channel projects and initiatives

  • Understand clients' business strategy and needs, and possesses ability to translate those for effective solution delivery

  • Develop and manage investment portfolio for the channel as it relates to DAS customer solutions

  • Direct management responsibility for personnel in his/her channel organization (architects, business systems analysts, engagement managers and specialists)

  • Effectively guide studio teams through all aspects of client solution delivery including prioritization, planning, training, support, and deployment.

  • Responsible for visioning, championing, implementing and sustaining applications for IT strategy, operations, service management, business management, financial management, GRC, etc. Experience with ServiceNow or related products is preferred.

  • Maintain a working knowledge of all relevant ITS and Firm strategies, latest technology related to the channel and innovation ideas across the IT organization.

  • Provide insight into key technology initiatives from DAS which may impact the customers/business

  • Manage risks/issues that arise with services provided by DAS

  • Provide influence and guidance to the Technology Director and Enabling Area CTO to ensure governance, standards and processes are understood and taken into account as part of ongoing portfolio management

  • Build and maintain a 'trusted advisor' relationship with senior business leaders and stakeholders supported by the channel. Act as the single point of contact for DAS with business leaders and stakeholders

  • Anticipate, recognize and lead change throughout the organization. Understand if there are implications which may impact the channel and mitigate or communicate as appropriate

  • Provide regular, formal, communications to ensure that Technology Directors and functional leadership are adequately apprised of project statuses, successes, potential for risk and/or identified issues

  • Foster a climate conducive to establishing positive working relationships with clients (internal and external) and be a champion for building high performing self-motivated team.

  • Ensure ITS channels and leaders (as appropriate) are kept up to date on key projects and initiatives

The team

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that drives Deloitte, which serves many of the world s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools which empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Category: Information Technology

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