Deloitte Service Controls – Document Management Process Manager in Hermitage, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Service Controls Document Management Process Manager

Location: Hermitage, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Become a part of the expanding team of IT Service Management where you will have the opportunity to create an impact by ensuring that Technology and Infrastructure IT controls are monitored, meeting their objectives and are continually improving in order to sustain a rapidly changing environment and controls landscape.

Work you ll do

The Document Manager is responsible for the design, documentation, implementation, and operation of an end-to-end document management process, tooling and repository. The candidate will be responsible for document control compliance related to all documentation which includes processes, procedures, guidelines, forms, templates, and departmental training materials for the Technology & Infrastructure team with the Deloitte Member Firm s Information Technology Services organization.

  • Lead lifecycle efforts in the ongoing development and management of the centralized enterprise document management system.

  • Establish and enforce documentation design, review and repository guidelines for all required documents

  • Create, review, maintain and report documentation lifecycle metrics.

  • Responsible for proper document change management performance.

  • Plan and conduct meetings and presentations related to document management.

  • Ensure documentation security and access requirements are met

The team

Technology & Infrastructure

The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services that meet the dynamic needs of Deloitte professionals and help increase their productivity.

Service lines:

  • Unified Communications

  • Infrastructure Operations

  • Office of Technology and Infrastructure

  • Service Management

  • Solutions Delivery

  • Technology Support Services

  • Visual Technology and Solutions

  • Cloud Solutions Center

IT Service Management (ITSM) is a process-based practice that aligns the delivery of information technology services with needs of the business, emphasizing benefits to customers. ITSM involves a shift from managing IT as individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service management. ITSM employs ITIL documented best practices and in most cases extends beyond into additional areas such as enhanced processes and implementation to provide additional value-added functionality. At present, ITSM methods have evolved to include specific ways to enable and optimize assessment, planning, and implementation of ITIL best practices. Although managing the technology itself is a necessary component of most ITSM solutions, it is not a primary focus. Instead ITSM addresses the need to align the delivery of IT services closely with the needs of the business.

Category: Information Technology

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