Deloitte Service Catalog/Portfolio Analyst in Hermitage, Tennessee

Job Description

Service Portfolio Analyst

Position acts as Service Portfolio analyst responsible for the development, maintenance and improvement of core ITSM Service Portfolio process, as well as in the development, analysis and reporting of Key Performance Indicators (KPI s) and metrics. This role will interact closely with the ITSM Service Portfolio Manager to understand customer and stakeholder requirements for key activities, to ensure alignment with ITSM initiatives, and drive continuous process improvement.


Assists in the review, design, and improvement of ITSM processes and procedures for the effective management and adherence of ITSM process areas. Current ITSM areas supported for Service Portfolio and support others in ITSM process.

Perform Portfolio Management functions, project sequencing and analysis to optimize the project portfolio while minimizing resource constraints.

Proactively identify trends and patterns and generate insights for IT.

Define, establish, and implement enhancements to IT capacity planning and resource planning to include process definition, procedural documentation, tool requirements and enhancements and end user training.

Proactively collaborate with project teams, resource managers, and project leaders on resource needs and resolve resource constraints as they arise.

Planning and management at the portfolio level: tracking of actuals and accruals; month end reporting and variance analysis; reconciliation with Finance during budgets and projections in conjunction with portfolio approved spend on all projects.

Design, develop, analyze and report on critical portfolio metrics and scorecards.

Translates business needs into analytics/reporting requirements to support executive decisions and workflows with required information ensuring that complicated information is delivered effectively and efficiently.

Partner with key stakeholders to understand their information needs and identifies ways to visualize and present information in a user-friendly manner.

Evaluate project requests cross-functionally and within application areas in partnership with application owners to determine resource requirements, durations, and competencies.

Enhance the process and reporting to insure accuracy and quality of data. # Support the annual strategic planning and budgeting processes # Identify and prioritize opportunities for improvement within the context of portfolio management governance.

Works closely with team to understand business stakeholder environment and collect requirements.

Operates and provides day-to-day administration of the ITSM tool, following defined ITSM processes.

Focuses on KPI measurement, providing a means for gathering and reporting on data.

Assists in the development and implementation of improvements to the processes and the tools that support them

Generates periodic and Ad-Hoc reports from IT Service Management tool regarding status of ITSM performance indicators.

The Team

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that helps to drive Deloitte, which serves many of the world s largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services internally including:

Cyber security

Technology support

Technology & Infrastructure

Application development and management

Relationship management group






For more information on ITS, you can visit our dedicated recruitment page at .

Technology & Infrastructure

The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services to meet the dynamic needs of Deloitte professionals and help increase their productivity.

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.