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Deloitte Senior One Team Lobby Ambassador in Hermitage, Tennessee

Deloitte is one of the leading professional services organizations in the United States specializing in audit, tax, consulting, and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100.

At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you'll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and get the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize everything from your career path to your educational opportunities to your benefits. And our culture of innovation means your ideas on how to improve our business and your clients' will be heard.

Visit www.deloitte.com/us/careers to learn more about our culture, benefits, and opportunities.

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Senior One Team Lobby Ambassador

As part of the Operations Team, the One Team Ambassador (Ambassador) provides daily office services, hospitality and meeting services support to a varied group of professionals in a large corporate office environment. Through commitment to outstanding customer-centric service levels, the Ambassador ensures high-level operations according to local and national standards.

As the first point-of-contact for internal customers (Deloitte professionals) and guests they assist with a range of services including but not limited to: conference and workspace reservations, general office services, space management, meeting and event planning, and day-of logistics (e.g. set-up, clean-up, a/v support, guest greeting/directing). They work with customers to plan, coordinate, and execute services ensuring that customers needs are completed according to their request or desired outcome. This requires attention to detail, accuracy, and precision in the performance of their respective duties. Additionally, they collaborate with management and team members and develop and regularly maintain strong organizational relationships with office customers and leadership to deliver optimum services.

Primary deliverables include: ensuring efficient and effective customer-driven operations; teaming and coordinating with colleagues to ensure timely resolution of any work/meeting space and/or meeting service challenges; and serving as the expert to customers for all Operations services.

Responsibilities

  • Meets and greets customers with a warm and professional disposition while addressing needs with a sense of urgency and priority

  • Serves as a primary customer interface and expeditiously assists in addressing or supporting requests which may include: meeting support, facilities issues, housekeeping issues, kitchen/pantry management, A/V, meeting/work space needs, office moves, daily hoteling management (check-ins, reservations, etc.) and other office services. Supports resolution of service related issues/conflicts

  • Supports and/or coordinates meeting/event planning and execution including: options/securing internal space for event, catering planning, ordering and execution (set-up/clean-up); space configuration set-up and tear down; A/V set-up, support, and troubleshooting; other day-of execution needs (e.g. signage set-up, delivery of meeting materials); and coordination with other team members/others, where appropriate

  • Anticipates/resolves potential conflicts related to space utilization and occupancy. Negotiate alternative solutions when needed

  • Ensures physical space is maintained and in good repair by reviewing space and submitting requests for maintenance and general repairs through department ticketing software. This includes lighting repairs, carpet cleaning needs, janitorial needs, etc. Follows-up to ensure all requests have been completed and to satisfaction

  • Ensures excellent working knowledge of department service offerings, office space, key office daily meetings and events, leadership and key groups, local amenities, building and Deloitte protocols and procedures

  • Supports vendor management by coordinating with vendors (such as building management, caterers, maintenance vendors) and proactively identifying, reporting, and helping facilitate resolution for issues (in coordination with other team members, if applicable)

  • Collaborates and trouble-shoots problems with other team members, external vendors and management in support of customers/office

  • Fosters and builds positive relationships with team, customers and leadership in all functions at all levels and communicates effectively and proactively, as needed

  • Adds value to customer experience through critical thinking, anticipating needs and offering additional services/support, if appropriate

  • Maintains and enforces standard office security procedures and security badging accessibly including performing any related duties (as assigned)

  • Maintains knowledge and uses departmental software, as required

  • Cross-trains in other department services areas to provide back-up support as needed

  • Trains and mentors other team members (e.g. new hires) as requested

  • Perform other tasks and special projects as required or as assigned by management team

Category: Administrative and Support Services

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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