Deloitte Senior Business Operations Specialist in Hermitage, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Senior Business Operations Analyst

Location: Hermitage, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you ll do

As the Senior Business Operations Analyst, you will plan and direct organizational, financial, and operational activities for the Managing Director (MD) of Infrastructure Operations. You will arrange and prioritize critical issues and required information to facilitate efficient decision making, as well as serve as a strategist, consultant and implementer to achieve streamlined activities within the organization based on urgency and priority. In this role, you will deliver insight and make recommendations to help Infrastructure Services achieve the vision and strategic deliverables for the organization.

Roles and Responsibilities

  • Act as an adviser to the Managing Director of Infrastructure Operations and senior management team

  • Assist the MD in facilitating effective decision-making

  • Assess inquiries directed to the MD, determine the proper course of action and delegate to the appropriate individual to manage

  • Ensure all staff issues are addressed properly, efficiently and judiciously, and keep track of progress until resolved

  • Manage department financial spend plans, operating budget and funding approvals

  • Produce weekly, monthly, quarterly and yearly reporting

  • Manage internal and external commitments of Infrastructure Operations

  • Work with the Managing Director of Infrastructure Operations and other ITS and stakeholder leadership teams to ensure effective staff participation on projects and other key initiatives

  • Manage the flow of information and communication between Infrastructure leadership teams

  • Lead the coordination of presentation materials for upcoming events for the Managing Director of Infrastructure Operations

  • Manage Infrastructure Operations leadership meetings and other meetings on behalf of the MD. Represent the Managing Director in relevant meetings, discussions, and conference calls

  • Directly define, organize and execute projects for Infrastructure Operations

  • Work directly with senior IT leaders to drive successful completion of enterprise efforts

  • Analyze and craft execution plans to delegated problems, issues and escalations

The team

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that drives Deloitte, which serves many of the world s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

Technology & Infrastructure

The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services that meet the dynamic needs of Deloitte professionals and help increase their productivity.

Service lines:

  • Unified Communications

  • Infrastructure Operations

  • Office of Technology and Infrastructure

  • Service Management

  • Solutions Delivery

  • Technology Support Services

  • Visual Technology and Solutions

  • Cloud Solutions Center

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.