Deloitte Production Support Analyst in Hermitage, Tennessee
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do as a Production Support Analyst
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.
3 or more years of consulting and /or industry experience
3 years of experience with SQL programming
1-2 years of experience with PL/SQL development
Bachelor's degree required
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Demonstrated analytical and problem solving skills.
Understanding of information systems, automation tools and technology.
Strong teamwork skills
Ability to multitask; answering service requests by phone, e-mail, and in person.
Ability to effectively communicate, both orally and written.
Excellent organizational and follow-up skills with strong attention to detail.
Knowledge of Welfare Eligibility programs and/or Oracle Policy Automation(OPA) is a plus
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.