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Deloitte Portfolio Manager, ITS PMO in Hermitage, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Portfolio Manager, ITS PMO

Location: Hermitage/Nashville, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.

Work you ll do

ITS PMO Senior Managers work together with teams and stakeholders at all levels to provide and ensure consistent, high quality project, program and portfolio management services. This role will lead/oversee the effective application of PMO processes, as well as ensuring excellence in execution/delivery of projects and programs on an ongoing, strategic and operational basis, working with varying levels of leadership across ITS and our business customers. Our senior managers provide passionate, innovative, results-oriented leadership with an unwavering commitment to success; inspiring/modeling a 'getting-things-done-right' spirit through the entire organization, while driving cross-team integration and a unified approach to successful delivery and achieving business value.


Management and Organizational Leadership

  • Lead cross-functional teams in the delivery of high-risk, complex projects, directly affecting the Deloitte US Firm's strategy to meet technology and business requirements on-time and within budget.

  • Build and maintain relationships with partner/principal/director level through staff level, including CIO/ITS and customer leaders, channel leads, product owners, shared resource leaders, technical team leads, technical and non-technical teams.

  • Meet regularly with these individuals to obtain feedback, provide recommendations/direction, seek consensus/input, communicate adjustments/changes and ensure continued alignment with business and organizational needs.

  • Own the implementation and improvement of all applicable PMO and related ITS processes, methodologies, and Service Level Agreements and take full accountability for their proper and consistent execution on all projects

  • Seek and capitalize on opportunities to improve productivity, improving time-to-market, improving solutions quality, and improving cost effectiveness including those within the ITS Project Delivery Process and SDLC, PMI PMBOK, and ITS PMO procedures.

  • Oversee the activities of project/program personnel and teams within assigned focus areas to ensure delivery of timely solutions that are aligned with the organization's strategy.

  • Conduct ongoing examination of projects for compliance with established processes, project plans/schedules and budgets, influencing decisions on resource utilization and allocation at key project lifecycle decision points.

  • Maintain oversight and accountability for portfolio/channel/focus area performance including creation/review of key project delivery metrics for assigned areas.

  • Manage portfolio/channel/focus area attrition.

  • Oversee issue/risk management, remediation plans, and escalations across Channels, service areas, COEs and CIO Leaders for projects within assigned portfolios/channels/focus areas - responsible for providing management direction in these areas and ensuring clear communication, consideration of all factors, generation of solution alternatives, and defined actionable plans that are implemented.

  • Develop/maintain a network of relationships with in IT and the customer/business units on both strategic and operational levels that can be called upon for information or assistance needed to efficiently complete all projects.

  • Prepare and deliver regular, effective communications to ensure that project sponsors, CIO advisors and leadership are adequately apprised of project statuses, successes, risks and issues.

  • Execute ongoing management of project manager resourcing within assigned portfolios/channels, including forecasting within EPM site, updating the Resource Management Tool weekly, and conducting annual fiscal year planning.

  • Partner in regular joint forward planning with Technology Directors, Senior Technology Leaders and Channel Leads at 3-, 6- and 12-Month Levels and Channel roadmaps.

  • Builds/maintains PMO roadmaps for future resourcing and channel alignment.

  • Manages issues and changes to business plans and PM resource allocations.

  • Influences direction of ITS and ITS organizations and the Deloitte US Firm from a leadership position

  • Demonstrates leadership traits by instilling the culture of execution, operational excellence, and accountability

  • Maintains organizational credibility with respect to all PMO deliverables and process efficiencies

  • Establishes collaborative working relationships with all ITS, customer, 3rd party groups, and contractors

  • Breaks down organizational barriers and encourages sharing of ideas across the entire organization

  • Creates an environment in which people take responsibility for achieving results

  • Anticipates barriers to change and creates opportunities to remove them

  • Creates a culture which is based on knowledge sharing and learning from best practices

  • Governs PMO reports, internal/external training, communications, knowledge repository, and publications.

  • Forecasts PMO team budgets.

Team Leadership

  • Sets challenging goals for the team and clearly communicates them.

  • Direct, manage, develop, coach, counsel and mentor personnel in the PMO organization.

  • Responsible for managing staff development / training plans.

  • Responsible for maintaining retention / morale / attitude and growing our next generation of leaders.

  • Performs required HR/Talent-related functions for PMO staff, such as mid-year and year end performance reviews, counseling documentation prepares and monitors training and/or performance plans in accordance with policy.

  • Provides leadership direction to PMs throughout project lifecycle.

  • Contributes and evaluates latest PM industry innovations and best practices to drive continuous improvement.

  • Manages projects within ITS, and in that role executes according to project management methodologies and standards.

The team

Information Technology Services (ITS) helps power Deloitte s success. ITS drives Deloitte, which serves many of the world s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,500 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

Technology Management Office

The Technology Management Office ensures a smooth, efficient, and fiscally-sound technology operation for ITS. This multi-disciplinary team runs IT as a business by transforming IT finance, reporting project portfolio metrics, quality, deployment, delivery, and adoption, and building the IT workforce of the future.

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.