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Deloitte Natural Language Processing Strategist in Hermitage, Tennessee

Natural Language Processing Strategist

Location: Hermitage/Nashville, TN

Work you ll do

As our NaturalLanguage Processing Strategist, you will have a unique role that is sure tochallenge and excite the right candidate. You will work closely with theproduct management team to configure and train our growing chatbot solutions,working to identify opportunities that drive continuous improvement andeffectiveness of our self-service solutions.

  • Work with product management teams to determine businessrequirements for the design, configuration, and deployment of conversational UIinitiatives

  • Tune and refine the chatbot natural language processing (NLP) engine, workflows and intents, as well as publish new workflows

  • Design, configure, and test reusable components such as intent models and machine learning models to promote configuration-based solutions, under the guidance of the product team

  • Provide input to help the product team understand how conversational experiences will enhance customer engagement

  • Perform regular analysis of trends in chatbot conversations to proactively suggest topics and unanswered questions with the biggest opportunity to automate

  • Use rapid prototyping and testing of various conversational flows to help the product team assess the outcome of different approaches

  • Collaborate within a matrix organization

The team

Information Technology Services (ITS) helpspower Deloitte s success. ITS is the engine that helps to drive Deloitte,which serves many of the world s largest organizations. We develop and deploycutting-edge internal and go-to-market solutions that help Deloitte operateeffectively and lead in the market. Our reputation is built on a tradition ofdelivering with excellence.

The 2,200 professionals in ITS deliverservices internally including:

  • Cyber security

  • Technology support

  • Technology & Infrastructure

  • Application development and management

  • Relationship management group

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

For more information on ITS, you can visitour dedicated recruitment page at https://usrecruiting.deloitte.com/-its-recruiting-for-experienced-hires .

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is theinternal software and applications development team responsible for deliveringleading-edge technologies to Deloitte professionals. Their broad portfolioincludes web and mobile productivity tools that empower our people to logexpenses, enter timesheets, book travel and more, anywhere, anytime. DASenables our client service professionals through a comprehensive suite ofapplications across the business lines. In addition to application delivery,DAS offers full-scale design services, a robust mobile portfolio, cutting-edgeanalytics, and innovative custom development.

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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