Deloitte Manager, Learning & Development, Deloitte Technology Academy in Hermitage, Tennessee
Manager, Learning & Development, Deloitte Technology Academy
The chief purpose of Learning & Development at Deloitte is to grow leaders for the future, build world-class capabilities for maximum client impact, and consistently deliver an exceptional development experience to our people.
Learning is at the core of Deloitte's culture. We emphasize a holistic approach to development that is not just about education, but also self-awareness, exposure to real-world problems, and connections to people. We position our professionals to help tackle some of the most complex issues in business, our communities, and society at large.
The Deloitte Technology Academy will be a leading-edge, branded educational institute that develops new age digital skills, offering a comprehensive cross-business curriculum, blend of solutions, dedicated faculty, and strategic partnerships that differentiate Deloitte as the premier organization for technology skills development. When operating at full scale, we expect Deloitte Tech Academy to train tens of thousands of learners annually in critical technology skills including AI, Cloud, Cyber, custom development, and package technologies.
Work you'll do
As a Manager, you will lead projects aligned to one or more DTA threads while driving connections across the broader team. As we enhance the DTA organization, threads of work include:
Ecosystem: establish and implement a strategic vision for an L&D ecosystem for DTA including 1) corporate learning vendors 2) academic institutions 3) technology alliance partners (e.g., SAP, Oracle, AWS, Google, etc.)
DTA - Foundational & Advanced Schools: support the development efforts and innovation for the assigned DTA Programs/ content areas, including Cloud, AI, Cyber, Launchpad Program (a technical bootcamp for new campus hires in India) and support the new and upcoming areas.
Governance: Support our strategic vision in various other areas like - 1) use of learner assessments to measure upskilling needs and progress, 2) badges/certifications 3) overall DTA success measures; 4) DTA budgeting/operations
Risk & Compliance: Ensure completion and adherence to various risk and compliance processes and internal administrative policies.
As a member of one of these thread teams, you will collaborate with a blended US/USI team and exhibit agility in driving connection across a diverse and cross-functional set of stakeholders. Reporting to the DTA Ecosystem Leader, your responsibilities may include:
Apply knowledge of vendor landscape, adult learning theory, learning and development best practices, tools and technology to advise on and evaluate options to elevate the learning strategy.
Manage a team of specialists aligned to the areas described in the sections above. Cultivate an inclusive, high-performing team that maximizes team member contribution by creating an environment of mutual support and shared responsibility. Support the design, development, pilot, delivery, and evaluation of innovative learning and capability development solutions that support Deloitte professionals' performance and growth in technology
Define and execute L&D strategies in collaboration with the DTA COE Leadership and cross-functional business leaders and talent stakeholders
Build trust and consult with a variety of stakeholders to ensure we are meeting their needs and expectations, provide regular status updates / dashboard for the assigned areas of work.
Create structure, organization, and clear processes to enable a seamless and effective learning program experience
Define and execute L&D strategies in collaboration with DTA COE Leadership and cross-functional business leaders and talent stakeholders
Lead project teams, which may include Development Specialists, Subject Matter Resources, Delivery Managers, vendors, and India-based technical teams for the assigned responsibility areas.
Create and review deliverables that support and drive strategy and organization of DTA
Exhibit a consultative mindset to assess current state, define future vision and define gaps
Contribute to remote teamwork to deliver on the DTA vision across geographies-executing with strong project management skills to monitor projects, financials, scope, issues, risks, timelines-by delivering quality solutions that achieve desired business outcomes.
Cultivate an inclusive, high-performing team that maximizes team member contribution by creating an environment of mutual support and shared responsibility.
Maintain an active curiosity about the latest trends in the technology training landscape (including competitor actions regarding their own technology academies) to anticipate business asks and oversee the creation of development solutions to keep DTA on the leading edge of efficient and effective skill development.
Lead, inspire, and coach team members, fostering individual and team growth and agility through delegation, feedback, instruction, and encouragement-building on strengths and dissecting and developing areas for improvement.
Use data throughout the solution development lifecycle to identify opportunities, inform decisions, test ideas, design and improve solutions, and measure impact.
Provide functional expertise to identify, research, and resolve complex problems
Qualifications, Skills and Experience
Bachelor's Degree; minimum 8 years of related experience
Demonstrated, end-to-end project/program management experience: conception and initiation, planning, execution, performance/monitoring, and project close
Demonstrated consultative approach: excellent communication and influencing skills to communicate effectively and credibly, both verbally and in writing, with audiences at all management levels
Highly organized, with the ability to manage multiple priorities, work threads, team members, and stakeholders
Agile and flexible, able to pivot and react quickly to new and high priority needs
Strong relationship building and stakeholder management skills, including experience owning client relationships with senior leaders
Ability to analyze and synthesize data from multiple sources to identify themes and develop compelling recommendations
Ability to work autonomously and effectively in a fast-paced, complex, multi-tasking virtual environment
Strong command of Microsoft Office skills and ability to produce deliverables that carry a "stamp of excellence."
In Excel, aggregate data, conduct complex analysis, and display results visually
In PowerPoint, translate data into insights and tell a logically structured, succinct, and compelling story tailored to your audience that conveys clear, actionable recommendations
In Word, create clear, concise communications with a user-friendly layout conducive to cognition
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Prior experience of working in a learning and development function
Prior consulting or professional services experience
Degrees or certifications in Adult Learning, Organizational Psychology, or Human Resources
Strong strategic-thinking skills with an ability to collaborate with team members on best practices
Proven experience successfully leading a project portfolio including scoping, planning, budgeting, and delivering multiple concurrent, complex work streams in a matrixed organization
Experience taking a consultative approach to designing and delivering innovative learning solutions with measurable business results
Strong analytical skills and ability to identify and present data-driven insights and trends
Outstanding interpersonal skills that build relationships across levels with a capacity for influence, collaboration, and consensus-building
Some amount of travel could be required based on role responsibilities
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is is $86,425 to $159,165.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.