Deloitte Manager, ITS PMO in Hermitage, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Project Manager

Information Technology Services Program Management Office (ITS PMO)

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you ll do

Provides hands-on advanced project management and support for multiple projects across numerous functional and technical units within the Firm, utilizing ITS and PMO standard tools, processes and methods. Works effectively in a fluid, fast-paced environment, employing highly developed relationship management, conflict resolution and problem solving skills. Independently manages all aspects of SDLC and Project Delivery Process for strategic projects/programs that range in scope, budget and team size to the level of large projects, involving medium to high levels of risk and complexity and/or budgets of approximately >$150,000 - $1.5M. Identifies and manages cross-dependencies, proactively resolves issues/risks/impacts among multiple projects in a program. Works with varying levels of leadership across Information Technology Services (ITS) and the firm from staff through Partner, Principal, and Director level. Owns the implementation of all applicable PMO and related ITS processes, methodologies, and Service Level Agreements (SLAs). Takes full accountability for the proper and consistent execution of all projects. Serves in an advisory and consultative role to teams and stakeholders on all project-related activities. Skillfully manages scope of projects and the expectation of the stakeholders, and the forward progress of teams responsible for the work.

ITS PMO project managers work together with teams and stakeholders at all levels to provide consistent, high quality project and management services including, but not limited to, duties such as: partnering with engagement managers to lead delivery teams; creating/delivering executive reporting; performing proactive issue/risk/change management and solutioning; escalation management; integrating work across teams; proactively identifying/managing key dependencies; leading with unified approach to successful delivery and focus on achieving business value.

Other duties include:

  • Develops, manages, and maintains comprehensive, accurate project plans and schedules, as well as performs estimation, forecasting, planning, analysis, issue / risk / change management, escalation management, meeting facilitation, variance analysis, and status reporting.

  • Simultaneously manage work across multiple streams of the Deloitte project lifecycle which includes requirements definition and business alignment, systems development and configuration, data and systems coordination, communications, end user adoption and training.

  • Develops, manages, and maintains comprehensive, accurate project plans and schedules, as well as performs estimation, forecasting, planning, analysis, issue / risk / change management, escalation management, meeting facilitation, variance analysis, and status reporting.

  • Leads cross-functional teams in the delivery of projects with medium high level of complexity, directly affecting the firm's strategy to meet technology and business requirements on time and within budget.

  • Builds and maintains relationships with partner/principals and firm director level through employee level, including CIO/ITS and customer leaders, channel leads, product owners, shared resource leaders, technical team leads, technical and non-technical teams.

  • Proactively identifies, assesses risks and issues, proposes solutions, negotiates across stakeholders and resolves conflicts/roadblocks - builds teams and addresses performance issues

  • Serves in an advisory and consultative role to teams and stakeholders on all project-related activities.

  • Possesses advanced level skills in leading executive-level steering committees, producing and delivering communications to the executive level and experience auditing projects and summarizing results and producing management reports

  • Influences and executes project management methodologies and standards including those within the ITS Project Delivery Process and SDLC, PMI PMBOK, and ITS PMO procedures, also ensures they are followed by project team members.

  • Responsible for providing and maintaining accurate and timely project information in all project plans, communications, status reporting, SharePoint sites.

  • Responsible for effective project kickoff, identification of all project stakeholders, defining and clarifying project roles and responsibilities.

  • Build relationships with stakeholders and project teams to effectively manage and deliver quality products.

  • Works closely with sponsors, stakeholders, users, technical team leads, technical and non-technical resources, and management to execute core project management functions end to end on strategic projects that range in scope, budget and team size to the level of large, involving moderate to high levels of risk and complexity.

  • Proposes changes to ITS and PMO methodologies, frameworks, best practices for continuous process improvement; participates in teams that undertake continuous process improvement initiatives.

  • Creates and controls all project related documents.

  • Has responsibility for maintaining effective management of multiple concurrent project assignments, project tracking, issue resolution, time gathering and reporting, and communicating project progress.

  • Works with all stakeholders to identify and confirm resource necessary resources, throughout the project lifecycle.

  • Uses MS Project to build detailed, effort-driven project schedules.

  • Configures, utilizes, and supports key project management tools.

  • Conducts regular project reviews and communicates the status of projects in both formal and informal settings. Responsible for knowing and communicating a project's status accurately throughout project lifecycle. May include presenting status to business/technical steering committees.

  • Provides regular and timely feedback to team members and their respective managers; is proactive in the identification and resolution of issues that may negatively impact a project or project deliverables; seeks and implements innovative ways to remove project obstacles. Escalates as appropriate.

  • Motivates and leading project teams and instilling a mindset of collaboration and continuous process improvement.

  • Promotes the effective teamwork and spirit of partnership.

  • Demonstrates an advanced understanding of both quality assurance and software development processes and methodologies, with the ability to share knowledge with peers, development and QA groups, and project team members.

  • Informally mentors other non-PMO team members on structured methodology, best practices.

  • Performs other job-related duties as assigned.

The team

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that drives Deloitte, which serves many of the world s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

Office of the CIO

The Office of the CIO establishes the vision for ITS and guides the organization by:

  • Establishing technology strategy and the mission for ITS

  • Advancing and enhancing the governance process

  • Developing a culture of courage to motivate, inspire, include, and recognize our colleagues

  • Engaging in strategic eminence opportunities to share the ITS story and passion for the possible

  • Strengthening and fostering business and ITS relationships

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.