Deloitte Lead Service Reporting Specialist in Hermitage, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Lead Service Reporting Specialist/Manager

Location: Hermitage, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work You ll Do:

As the Lead Service Management Reporting Specialist/Manager, your primary responsibility will be to gather and understand the business reporting needs and work with an implementation team to ensure those expectations are met. Leveraging several tools including ServiceNow, you will be responsible for the creation and management of service delivery metrics, KPIs, reports, and dashboards within ServiceNow. Ability to apply industry standards and best practice KPIs. Looking for a self-motivated individual withgood communication skills. Technical skillset should include but is not limited to, PowerPoint, Word, Excel, experience using ServiceNow will be a bonus.

  • The ITSM Lead Reporting Specialist/Manager is responsible for maintaining and improving the IT Service Delivery performance reporting; providing KPIs, data, and insight

  • Responsible for the documentation and creation of requirements related to reporting metrics; ensuring that each report is timely, accurate and meets the business requirement

  • Ability to create complex data models and data sets consumable by a broad audience

  • Responsible for analyzing data from multiple sources, producing management level charts, graphs and reports

  • Responsible for identifying improvements to reporting quality, methods and formats for increased business benefit as business needs change over time

  • Maintain a working relationship with counterparts in support supplier organizations to ensure delivery of reporting data meets the needs and directing change where necessary

  • Participates in projects related to IT Service Management transformation

The team

Technology & Infrastructure

The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services that meet the dynamic needs of Deloitte professionals and help increase their productivity.

Service lines:

  • Unified Communications

  • Infrastructure Operations

  • Office of Technology and Infrastructure

  • Service Management

  • Solutions Delivery

  • Technology Support Services

  • Visual Technology and Solutions

  • Cloud Solutions Center

IT Service Management (ITSM) is a process-based practice that aligns the delivery of information technology services with needs of the business, emphasizing benefits to customers. ITSM involves a shift from managing IT as individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service management. ITSM employs ITIL documented best practices and in most cases extends beyond into additional areas such as enhanced processes and implementation to provide additional value-added functionality. At present, ITSM methods have evolved to include specific ways to enable and optimize assessment, planning, and implementation of ITIL best practices. Although managing the technology itself is a necessary component of most ITSM solutions, it is not a primary focus. Instead ITSM addresses the need to align the delivery of IT services closely with the needs of the business.

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.