Deloitte Lead Business Solutions Analyst in Hermitage, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Lead Business Solutions Analyst

Location: Hermitage, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you ll do

As a Business Solution Analyst, you will be part of the Deloitte Cloud Service group within Technology & Infrastructure. You will manage the communication channels related to Deloitte Cloud Services. This will include but is not limited to web site content, knowledge documents, newsletters, etc. In this role you will also assist with user stories, understanding and documenting the user experience. By way of training and communications you will also play a key role in change management for Deloitte Cloud Services.


  • Identify and coordinate training opportunities for users and key stakeholders. Will require working with enterprise architects, SMEs, the user community, and vendors to match needs and wants with availability.

  • Responsible for leading change management initiatives. This can be via communication channels and/or organizing events.

  • Manage the Deloitte Cloud Services user web experience which includes content management, knowledge management, and ease of use.

  • Coordinate, create, and distribute communications and program status for the organization and stakeholders

  • Ensure business requirements related to the Deloitte Cloud Services platform are communicated to the appropriate T&I teams

The team

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that drives Deloitte, which serves many of the world s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

Technology & Infrastructure

The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services that meet the dynamic needs of Deloitte professionals and help increase their productivity.

Service lines:

  • Unified Communications

  • Infrastructure Operations

  • Office of Technology and Infrastructure

  • Service Management

  • Solutions Delivery

  • Technology Support Services

  • Visual Technology and Solutions

Cloud Solutions Center

Category: Information Technology

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled