Deloitte HRST Digital Enablement Manager in Hermitage, Tennessee
The HR Strategy and Transformation Digital Enablement team implements core, firmwide Talent applications leveraged to support key Talent strategies and processes. As Talent identifies opportunities to transform the way we deliver services, technology solutions will need to be implemented or updated to provide an enhanced experience to our professionals and to drive operational efficiency and effective improvements across Talent.
Our team - in partnership with our Talent stakeholders, IT partners, and technology vendors - supports the design, configuration, and implementation of technology solutions that will enhance the employee experience, optimize productivity, and create value for the Firm. We are seeking a highly motivated and seasoned talent technology professional to design, implement, and monitor these solutions as part of our multi-year transformation roadmap. This role will manage a portfolio of projects and initiatives that involve the Talent Services organization - the team that manages core human resource activities.
This role will focus on implementation, enhancement, and operations for a new core enabling technology for end-to-end case management, workflow management, knowledge, and communications. Additionally, this role will serve as a conduit to ITS and be a single point of contact for both new initiatives and the maintenance and risk resolution for existing digital assets. This individual will incubate and drive projects in partnership with the Talent Services teams and ITS as well as contribute to other projects as needed. This role requires extensive experience with case management and workflow management technology, Talent process and domain experience. Additionally, this individual requires strong project management skills and stakeholder management experience.
Work you'll do
As the Digital Enablement Manager, you will:
Lead the design, implementation, and testing of critical talent enabling technologies.
Manage third party vendor relationships, when applicable, resolve break-fixes, prioritize ongoing enhancements, and monitor new development - with a focus on downstream impacts.
Serve as a strategic advisor to Talent and coordinate with subject matter advisors to ensure the appropriate Talent representation is included in preparation, design, and testing workshops.
Interface with the HRST Intelligent Automation team to bring new and innovative automation and machine learning solutions to the Talent Services organization.
Support the Digital Enablement leadership team with support for key programs and projects.
Create business cases for new initiatives and monitor on-going metrics to demonstrate the return-on-investment, cost avoidance, and value creation of digital solutions.
Collaborate with other subject matter experts, such as People Analytics and User Experience team members, to propose innovative digital solutions that shape the customer experience.
Design workshops and other planning sessions to ensure that system configurations, process designs, and testing plans meet the talent business owners' needs.
Perform other role-related duties as needed.
The HR Strategy and Transformation team is reimagining how Talent fuels our Deloitte businesses through innovative, customer-centric, digitally enabled talent services. We take a human-centered approach to creating unified, personalized, and intuitive experiences that use data and digital solutions to optimize the way that Talent works, the workforce, and the workplace.
Bachelor's degree and 10+ years of relevant work experience
Problem solving skills and consultative approach with an ability to collaborate with team members on best practices
Expertise leading talent technology implementations or enhancing other enterprise digital talent solutions - from concept to deployment
Talent subject matter experience
Leadership experience in a dynamic, complex, client- and team-focused environment with minimal oversight and an agile mindset
Experience with end-to-end case management as well as Cloud technology
Proven stakeholder management and relationship-building skills
Strong communication skills, both verbal and written
Proficient with Microsoft Office technology (e.g., PowerPoint, Excel, OneNote, Word, Teams)
Knowledge of the professional services industry is preferred
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future