Deloitte Engagement Manager - Marketing and Client Experience in Hermitage, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Engagement Manager - DeloitteNet

Location: Hermitage/Nashville, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you ll do

Primary Duties:

  • General Responsibilities

  • Accountable and responsible for the end-to-end delivery of application technology solutions in line with strategic business objectives.

  • Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business.

  • Provide consultation directly to Deloitte Application Studios leadership and customers around solution options and vendor product selection as needed.

  • Work with channel leadership to budget and prioritize planned and unplanned development and maintenance project engagements.

  • Work with Business System Analysts and Architects to develop high level understanding of scope and feasibility of technical solutions.

  • Oversee product planning, delivery, release management, and deployment to ensure technology standards and business needs are met.

  • Product Responsibilities

  • Manage the day to day decision making involved in project/product portfolio.

  • Work with channel and business leadership to develop a strategy for execution of product roadmap.

  • Seek ways to reduce application related costs and increase efficiencies of applications in production.

  • Integrate the business strategy and knowledge of software capabilities (current and future) into vision and direction for the product.

  • Ensure that the product supports the appropriate business processes and have the appropriate support and maintenance processes in place.

  • Serves as a subject matter expert in resolving complex issues

  • Manages relationship with outside vendors. May serve internal or external clients.

  • Oversee and conduct research on competitive products both internally and externally, and understands business and industry direction to provide guidance on product future.

  • Performs other job-related duties as assigned.

  • Project Responsibilities

  • Lead all design/development aspects of SDLC for Deloitte Application Studios projects in partnership with PMO

  • Ensure all development and maintenance projects are in accordance with channel strategy, and adhere to product and channel vision and product innovation roadmaps.

  • Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget.

  • Monitors and prepares development product work plans, pricing model, budget, and schedules. Manages the budget and project timeline.

  • Provides consultation directly to leadership around the project.

  • Provide insight, oversight, strategic context, direction, and leadership to the project team involved in the effort.

  • Partner with channel leaders and project team to design, develop, and support Enterprise wide solution.

  • Develop project documentation in collaboration with PMOe.g., project initiation documentation, budget, project plan, and resource plan.

  • Ensure resources assigned to projects are meeting deadlines and focused on the right activities.

  • Escalate issues, risks, and decisions to the Channel Leader or other stakeholders as necessary and develop mitigating actions.

  • Monitor progress and status of deliverables.

  • Review projects for completeness of thought and consistency of approach and interface.

  • Own product releases and provide status to Deloitte Application Studios and ITS leadership; escalate issues proactively.

  • Ensure standards, procedures, and methodologies in the delivery life cycle are followed.

  • Communicate development and production status and issues to management and stakeholders.

  • Project Delivery Teaming

  • Partner with PMO to prepare overall project schedule, milestones, tasks, and estimates.

  • Participate in technology/solution decisions with architecture and product teams for projects.

  • Partner with Solution/Application Architects to ensure that technical design, unit testing, deployment, and implementation requirements are properly documented.

  • Partner with Business System Analysts (BSA) to analyze business and functional requirements which have a impact on business applications.

  • Work with offshore Technical Delivery Manager to optimize the mix of the development resources.

  • Coordinate with architecture and development teams to ensure code reviews are done that aligned to pre-defined architecture/design.

  • Coordinate with BSAs and Quality Engineering teams to ensure proper testing is performed

  • Motivate and lead project delivery teams and instill a mindset of continuous process improvement.

  • Offshore Team Oversight

  • Manage daily progress and status of deliverables on projects.

  • Manage both internal teams and offshore vendor teams project delivery, plans, and ensur proper staffing.

  • Ensure that all project resources are focused on the effort they are aligned to.

  • Closely monitor workload of all employees and offshore vendor resources assigned to project.

  • Promote effective teamwork and spirit of partnership.

The team

Members of our ITS team work behind the scenes, but are essential to the Deloitte organization. Our ITS team develop custom enterprise applications and provide IT infrastructure support to clients to ensure that they sustain a competitive advantage and stay ahead of the innovation curve. Our team has the analytical skills needed to parse mountains of data, the technical proficiency required to deliver custom solutions, and stellar communications skills needed to present research, discovery, and recommendations in logical and easily understandable ways.

The 2,200 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools which empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.