Deloitte Client Support Specialist in Hermitage, Tennessee

Deloitte Transactions and Business Analytics LLP advises clients on managing business controversy and conflict, executing deals, and maintaining regulatory compliance. We provide services to companies throughout their lifecycle from purchasing a company to investigating potential fraud.

Client Support Specialist acts as a liaison between both the technical and operations staff and the client. The Client Support Specialist is responsible for identifying, researching, and resolving technical problems. The Client Support Specialist will respond to telephone calls, email and personnel request for technical support; and will track and monitor the problem to ensure a timely resolution.

Client Support Specialist acts as a liaison between both the technical and operations staff and the client. The Client Support Specialist is responsible for identifying, researching, and resolving technical problems. The Client Support Specialist will respond to telephone calls, email and personnel request for technical support; and will track and monitor the problem to ensure a timely resolution.

Work you ll do:

Provide support for common and uncommon Web-Based Platforms

o Assist in basic user how-to training regarding common review platforms

Provide in-bound telephone, email, IM client support in a call center/general office environment and troubleshoot the nature of the call.

Gather requirements, provide troubleshooting, technical support and service support.

Utilize the incident management process to acknowledge, route, escalate, and report on incidents that impact mission critical systems (Including issue resolution, documentation and communication)

Collaborate with client support team and other functions to provide issue status

Develop product knowledge and experience to maintain and contribute to knowledge base material working with Client Support Lead to document, troubleshoot, and escalate problems

Ability to learn and support internal custom applications.

Participate in on-call rotation

Qualifications:

Proficiency in ServiceNow application, scheduling application, and web hosting applications

Intermediate working knowledge of Microsoft Office applications and MS Outlook

Demonstrated ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision with a high attention to detail

Rapid and accurate data entry skills

Excellent verbal, interpersonal, and written communication skills

Working knowledge of Active Directory, Citrix, and RSA with the ability to troubleshoot a plus.

Excellent problem solving skills

Experience using WebEx Remote training software or similar

High level understanding of infrastructure used in a 24x7 production environment, such as servers, storage, networking, and data center elements preferred

Ability to multi-task, nimbleness and highly functional within a team environment

Must be adaptable to work in a varied, fast paced exciting, ever changing environment

Strong communication, interpersonal, analytical and problem solving skills

Ability to work a flexible schedule

2-year degree in a technical discipline (e.g. Computer Science, Computer Information Systems, etc.) or equivalent experience required.

The Team

In today s global marketplace, organizations can become vulnerable to critical incidents that include international corruption, financial crime, enterprise fraud, cybercrime and supply chain breakdowns. Utilizing market-leading technology to uncover latent possibilities, our team advises clients on ways to mitigate exposure to these threats and turn business issues into opportunities for growth, resilience and long-term advantage. Learn more about Deloitte Advisory s Forensics and Investigations practice. at http://www2.deloitte.com/us/en/pages/advisory/solutions/forensics-and-investigations-solutions.html

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

Wewant job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to.Check out recruiting tips from Deloitte professionals

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a detailed description of DTTL and its member firms. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.


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