Deloitte Client Account Management - Government and Public Sector - Manager in Hermitage, Tennessee
Client Account Management - Government and Public Sector - Manager
We're looking for an autonomous self-starter with outstanding organizational and program management skills-a strategic thinker who's also a natural collaborator. As a Client Account Manager (CAM) in Deloitte's Government and Public Sector Industry, you'll work with senior leaders, enabling account teams to deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm. With a client-first mindset, you will align with Deloitte's businesses to execute business priorities and expand our services footprint, help develop and deliver Green Dot account strategies to address client issues, bring insights and leading practices to accounts, and drive operational efficiencies to keep client service PPMDs and professionals client-facing and help account teams win work.
How You'll Operate
You will serve as "chief operating officer", flexing the role you play as you deliver against account priorities, serving as:
Catalyst to spur the realization of our client's vision and goals, accelerating growth objectives;
Strategist to engage with account and firm leadership to determine strategies vital to maximizing successful client performance;
Steward to protect and build our brand with our client while seeking opportunities to reduce risks for our clients and the firm; and,
Operator to effectively and efficiently manage across the account operating model to optimize performance and client results.
Work You'll Do
Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will deliver across the "Account Excellence Model", a holistic framework for managing world-class accounts, which includes:
Client: Client Relationship Strategy and Implementations; Client Accelerators and Executive Programs/Experiences; Marketing and Eminence; Pursuit Management
Strategic: Account Strategy and Planning (strategy, operating model, and strategic initiatives)
Leadership: Leader Development (connectivity, successions, transitions, etc.)
Quality and Risk: Confidential Information Program, Firm Compliance/Independence, and Legal/Contracting
People: Talent and Teambuilding/Team Management
Financial: Financial Management and Reporting
At Deloitte, clients are at the heart of everything we do. As a part of Client and Market Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom). CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.
Ability to adapt to a changing environment and strong organizational and project management skills
Exceptional interpersonal and communication skills
Proficient in Microsoft Office suite - strong PowerPoint and Excel skills critical
Excellent analytical and problem-solving skills
Experience mentoring/coaching others
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. US Citizenship is required for this role
Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve
Bring executive presence, poise and a commitment to superior quality in all aspects of work
8+ years of relevant work experience and demonstrate account management or consulting experience
Proven ability to develop and secure relationships at all levels within a client organization
Client service experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.