Deloitte E-C&M-Human Services Transformation Manager in Harrisburg, Pennsylvania

Human Services Transformation - Manager

Are you a resourceful problem solver that thrives in the identification and definition of creative, effective technology solutions? As a Health and Human Services Technology Manager, you help clients set-up, manage, and operate their most complex projects, define functional requirements for technology solutions, and design and derive transformative approaches for technology systems.

Work you ll do

As a Manager you will lead work threads within an engagement team to create software solutions that help our clients solve problems, expand market share, improve operations, and grow their business.

The team

Human Services Transformation

Our Human Services Transformation team works to help transform how our Government and Public Services clients deliver their services to customers across a variety of channels such as walk-in, mail-in, call center, and self-service applications.

We deliver large, complex systems development and transformation projects to Human Service agencies at the federal, state, and local government level enabling us to collaborate with clients who serve those most in need. Budget constraints paired with increased demand for human services have challenged our clients to find efficiencies, do more with less, and rethink the way they deliver services.

Qualifications

  • 8 years of experience in the design, development or implementation phases (business or technical) for Health and Human Services applications using system transfer, COTS, custom development or hybrid approaches. Experience in one of the following business areas is preferred:

  • Integrated Eligibility-SNAP/TANF

  • Child Welfare (SACWIS)

  • Child Support- Case Initiation, Locate, Establishment, Enforcement, Financials, Case Management, Interstate Case processing, Reporting

  • 8 years of experience with domain knowledge in eligibility programs such as SNAP, TANF, Food Stamps, Child and Medicaid

  • 8 years of relevant consulting or industry experience

  • 8 years of business process analysis, mapping, and design.

  • 8 years of experience in requirements analysis and performing current state system analysis

  • 8 years of performing conceptual and technical designs, including the use of object-oriented analysis and design techniques

  • 1 year of experience with Agile, Scrum, Waterfall or RUP Methodologies

  • 8 years of experience in translating requirements into optimized designs, and identifying design alternatives and implications on functionality, effort, performance and operations

  • A willingness to travel 80 - 100% of the time

  • Bachelor s Degree or equivalent experience

In addition, successful Manager will have the following preferred background:

  • Familiarity with HHS policies and mandates

  • Experience with MVC patterns

  • Experience with common OO design patterns

  • Testing, including all phases: System, Integration, and Performance Testing and ensuring traceability

  • Exposure to TOGAF, NEIM (or other architecture framework)

  • Experience with Middleware and/or SOA based implementations.

  • Experience planning, tracking and delivering projects using Microsoft Project and documenting processes in Microsoft Visio

  • Strong presentation and facilitation skills including development and delivery of Microsoft PowerPoint presentations

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

  • Experience with cloud solutions on Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform

  • Experience working in a collaborative environment

  • Experience leading work planning, monitoring, and reporting

  • Experience conducting interviews and documenting requirements

  • Experience leading design sessions and defining future state processes

  • Ability to work independently and manage multiple assignments

  • Strong oral and written communication skills

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

Category: Management Consulting

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