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Deloitte Infrastructure Engineer - Hux in Greensboro, North Carolina

Infrastructure Support Engineer - Hux (Entry-Level)

Location: Greensboro, NC

What is Hux? Hux is the Human Experience Platform by Deloitte Digital.

In today s world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.

Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.

Hux by Deloitte Digital gives companies the ability to build and leverage the connections between people, systems, data and technologies so they can deliver personalized, contextual experiences to customers at scale.

Understanding the digital space and preparing for what s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries.

Work you ll do

As a valued member of our team, this position will focus on the maintenance of solutions that the Marketing Services Infrastructure team supports to ensure that they are properly monitored, maintained, and secured to Deloitte Digital s standards. This individual will collaborate with other Infrastructure team members in order to achieve the above objective.

They will be accountable for ensuring that issues are addressed within defined SLAs, agent queues are properly prioritized, as well as contribute to the process of creation and updating operational processes that US and USI resources will follow in supporting the infrastructure. The Infrastructure team focuses primarily on building and supporting the infrastructure required for hosting solutions and services for our clients. This role is expected to perform the following:

  • Perform the monitoring and maintenance of infrastructure solutions

  • Work on assigned issues of the appropriate level

  • Interact with both clients and practioners for issue resolution

  • Develop a documentation where required

  • Demonstrate a strong inclination to automate processes

  • Act as first point of contact for incident management process

  • Handle on-call during off-peak hours to respond to support service issues

  • Administer and troubleshoot new/existing accounts (Active directory accounts, legacy environment accounts, VPN accounts, Okta accounts, Jira accounts, Confluence accounts, SFTP accounts, AWS accounts, Red Point accounts)

  • Active Directory Administration (administer organization units, service accounts, computer objects, security groups, email groups, audit user permissions across platforms, develop strategies for disaster recovery, offer technical support to users, and ensure compliance with regulations and policies)

  • File transfer Administration (user management, maintain connections, create and update file transfer automations, troubleshoot automation errors)

  • Jira Administration (create access groups, create new projects and spaces; associated troubleshooting projects and user accounts/permissions)

  • Confluence Administration (create knowledge base spaces and contribute/ edit documentation)

  • Perform Business Software Updates (Satori, First logic/NCOA/CASS, etc.)

  • Server Administration (visit datacenter for server health checks, replace failed drivers when needed)

Qualifications:

  • Jira Administration (experience with Atlassian Software)

  • Experienced Service Desk Support Technician (troubleshooting: available to internal and external clients to assist at their level of understanding)

  • Experience Monitoring Server and services (review, set up and monitor sensors via monitoring tools)

  • Knowledgeable in supporting both Windows and Linux environments, scripting, networking concepts, and automation implementations

Additional beneficial skills:

  • Professional certifications (systems administration, networking, cloud, etc...)

  • Knowledge of database systems is a plus

  • Knowledge of Splunk, Atlassian products, Chef, Python, C#, Powershell, Restful APIs

  • Knowledge of designing, implementing, and maintain environments with configuration management

  • Excellent interpersonal and customer service skills

  • Ability to problem solve, resolve conflicts, attend to details, and execute

  • Ability to operate and thrive in ambiguous situations

The team

At Deloitte Digital we work with some of the world s largest brands. Our cross-discipline teams put our creative and technology chops to the test. Studio-based teams complement our road warriors to deliver engaging new solutions for our clients. Learn more about Deloitte Digital at http://www.deloittedigital.com/careers . This role is studio based out of our Greensboro, NC studio.

How you ll grow

At Deloitte Digital, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills, work with industry-leading talent on a daily basis, in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career, while delivering products and services to Fortune 500 clients. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Who says work can t be fun? At Deloitte Digital, the worlds of business, creative, and technology intersect to transform the way we work, play, and communicate. We can t quite put our finger on it, but that combo creates something kind of magical. In studios or on the road, we believe in our people, and we understand that quality of life directly impacts quality of work. We pride ourselves on our flexible work environment and distinctive culture. Learn more about life at Deloitte Digital. at https://zoomforth.com/s/deloitte/welcome-to-deloitte-digital

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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