Deloitte Customer Data Solutions Architect in Greensboro, North Carolina
Customer Data Solutions Architect
Do you excel at architect-ing customer data solutions and leading technical development teams to implement your vision? Are you passionate about using technology to define the future of marketing and deliver incredible customer experiences?
Deloitte Digital Marketing Services is seeking proven solution architects and technical project leads to help us transform the way brands interact with their customers.
Whether we re building cutting-edge customer data platforms (CDP) offering a single view of customer interactions across engagement channels, implementing machine-learning to optimize customer marketing offers in real-time, or helping clients design and execute impactful marketing campaigns, Deloitte Digital is evolving customer experience by arming our clients with the ability to communicate the right message to the right customers at the right time.
We re growing fast and we need brilliant solution architects like you to fuel our continuing innovation and growth. Along the way, you ll find exceptional growth opportunities limited only by your hunger for learning and applying new technologies in our exciting, start-up-like environment.
Work you ll do
As a Customer Data Solutions Architect you ll work alongside our clients to design the high-level and component architecture of customer data platforms and decision engines that arm our clients with cutting edge insights into their customers brand interactions, and optimize those interactions in real time. You offer a powerful understanding of how our database solutions and real-time decisioning empower clients to create powerful, personalized experiences that maximize customer satisfaction and value. You work with our clients to identify project needs, communicate those needs to our developers, and oversee execution by our developers to ensure the solution is implemented as designed.
Day to day, you ll be responsible for working with client and internal Deloitte teams to design solution architecture and manage development teams to execute that vision. This includes the following responsibilities:
Serve as lead Customer Data Solution Architect during Discovery and Build phases of Customer Data Platform (CDP) implementations as well as other data driven solutions
Interface with client s technical and business teams to design high-level and component architecture for Marketing Services solutions spanning:
ETL and data processing (including data migration, integration, and curation)
Data engines and storage
Data availability and access
Martech/Adtech tools and integrations
Engage Solution Engineers (e.g., Cloud Engineers) and other domain-specific SMEs (e.g., Adobe Architects) to support solution design and execution when needed
Lead technical resource planning and level-of-effort estimation to support project scoping, pricing and planning
On-board and manage developers in building designed solutions; work with Functional Project Manager (PM) to remove blockers as needed to deliver project in timely manner with high quality
Coordinate with our Functional PMs to communicate project status, risks and issues to clients, Deloitte account teams, and Marketing Services leadership as appropriate
Coordinate Testing/SIT/UAT, depending on project scope and team structure
Advertising, Marketing & Commerce
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
Cross-channel customer engagement strategy, design and development
(web, mobile, social, physical)
eCommerce strategy, implementation and operations
Marketing Content and digital asset management solutions
Marketing Technology and Advertising Technology solutions
Marketing analytics implementation and operations
Advertising campaign ideation, development and execution
Acquisition and engagement campaign ideation, development and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
Bachelor s Degree in Computer Science, Information Systems, or Business Management/Administration
5 years of related technical and managerial experience
2 years of leading database or application implementation projects
In depth understanding of relational database design, ETL processing, and real-time connectivity as well as non-relational/semi-structured database engines
Excellent customer service and interpersonal skills with technical and non-technical individuals
Excellent rapport with technical and non-technical team members and clients
Ability to approach technical challenges from a business perspective
Ability to problem solve, resolve conflicts, attend to details, and execute
Ability to travel 50% of the time
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html
Category: Management Consulting
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.