Deloitte Senior Manager, Learning and Development in Grand Rapids, Michigan
The chief purpose of the Development Center of Excellence (COE) is to bring out the best of every person and the best of every team, so that we can deliver the best of our Firm to our clients.
The Development COE focuses on:
Bringing out the leader in every person
A holistic approach to development that emphasizes not just education, but also self-awareness, exposure to real-world problems, and connections to people
Positioning our people to help tackle some of the most complex issues in business, our communities and society at large.
Work you'll do
Create a robust portfolio of curricula that brings the talent development vision (Education, Experience and Exposure) and the business' strategy to life for your client areas.
Own, optimize, and manage your portfolio's operations, including demand analysis, budgeting, resources, faculty strategy, delivery management, communications, evaluation, reporting, content evolution, deployment technologies, and vendor relationships.
Create the annual development plan to execute the curriculum strategy and bring value to the business. Approve the calendarized Micro plan based on the delivery strategy. Actively manage the annual budget and forecast with period-by-period accuracy.
Evolve and expand the curriculum, leveraging best practices and future-focused innovations to:
Buy, build, and/or redesign solutions as needed.
Recommend appropriate delivery mechanisms (e.g., classroom, on demand, virtual classroom, performance support, blended learning).
Develop the vision, strategy, and implementation plan to drive learning beyond the classroom, employing emerging technologies and creative design ideas to make learning "sticky".
Oversee the analysis of learner feedback and other data to promote continuous improvement of development solutions, consistently moving development to the next level.
Execute with strong project management skills, including monitoring work-plans and managing against milestones, knowing what to prioritize and why, knowing who to keep informed, why, and how often, and knowing when to escalate.
Lead with excellence and foster high-performing teams in virtual environments; develop people through advocacy, coaching, mentoring and training.
Ensure national policies, programs and guidelines are followed and manage exceptions and escalations.
Actively partner with India Learning teammates and across the Development COE to share ideas, leverage work, and provide leading-edge development for the modern learner.
Contribute to additional Talent and Firm initiatives aligned with individual strengths and goals as opportunities present.
The Development COE delivers business-focused, efficient and innovative learning and development programs and experiences, thoughtfully designed to help our professionals best serve at every stage of their career. Through the work of this COE, development at Deloitte is not just about education - development is a vital part of Deloitte's leadership culture.
Bachelor's Degree; Minimum 10 years of related experience
Ability to work effectively in a fast-paced, professional services environment
Sound leadership skills
Strong strategic and critical thinking to identify interdependencies between issues, data, and outcomes; clear understanding of how moving pieces come together to build the big picture
Established track record for taking a consultative approach to designing and delivering innovative learning programs with measurable business results that meet stakeholder needs
Go-to resource for adult learning theories, leading-edge instructional design methods, performance consulting, communications and change management
Significant program management experience in successfully planning, managing and delivering multiple, concurrent, and complex work streams in a matrixed organization with aggressive timelines
Outstanding interpersonal skills that build relationships at all levels across the organization with the ability to influence, collaborate, and build consensus
Strong analytical skills and ability to identify and present data-driven insights and trends.
Proven ability to communicate ideas and insights in person, virtually, and in writing, succinctly and with impact, understanding what is relevant vs. what is "noise" to the audience.
Strong command of Microsoft Office skills and ability to produce deliverables that carry a "stamp of excellence."
In Excel, aggregate data, complete complex analysis, and display results visually
In PowerPoint, translate data into insights and tell a logically structured, succinct, and compelling story tailored to your audience; make clear and easily actionable asks
In Word, create clear, concise, professional written communications with a user-friendly layout that's conducive to cognition.
Limited immigration sponsorship may be available
Ability to travel up to 20%, on average, based on the work you do and the clients and industries/sectors you serve.
MBA or other advanced degree in training and development, human resources development, education, organizational psychology, or related field
Prior consulting or professional services experience
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $115,030 to $236,215.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.