Deloitte Lead Software Solution Specialist - DAS ServiceNow in Grand Rapids, Michigan
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Lead Software Solution Specialist - DAS ServiceNow
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.
Work you'll do
Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.
Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications.
Should have good knowledge in business flow of the following modules:
ITSM (Incident/ Problem/ Change/ Request/ Configuration) Management
ITBM (Financial Management, PPM (Project Portfolio Management), Resource Management), APM
Discovery - On-Premise & Off- Premise
ITAM - IT Asset Management
ITOM - IT Operations Management
GRC - Governance Risk & Compliance
Maintain pace with ServiceNow current versions and capabilities.
Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
Maintain and adhere to source code, configuration management, release management and software development best practices.
Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
Provide in-person support daily to customer and team, this will include direct interaction with the Executive staff and other key management.
Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
Responsible for proactive problem and risk management triage and fix defects found in ServiceNow platform, applications, and workflows.
Provide support / guidance to the development teams during the analysis, development, and testing processes.
Review and evaluate 3rd party and integration solution architecture based on established enterprise application strategy.
Define and validate non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.
Information Technology Services (ITS) helps power Deloitte's success. ITS is the engine that helps to drive Deloitte, which serves many of the world's largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The 2,200 professionals in ITS deliver services internally including:
Technology & Infrastructure
Application development and management
Relationship management group
For more information on ITS, you can visit our dedicated recruitment page at https://usrecruiting.deloitte.com/-its-recruiting-for-experienced-hires .
Deloitte Application Studios (DAS)
Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.
Bachelor's degree Computer Science, Information Systems or related field
2 to 4 years of experience as a ServiceNow Developer in recent releases
2 to 4 years of experience creating data pathways, customizing fields and customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports in ServiceNow
At least 2 years of experience in modules like ITSM, HRSD, APM, PPM, GRC or ITAM in ServiceNow Cloud Platform solutions and integrating with other Cloud Applications and Data Sources
ServiceNow training and certifications
ServiceNow Implementation Specialist Certification
ServiceNow System Administrator Certification
Travel up to 10% (While there is no travel requirement for the role, due to COVID-19, non-essential travel has been suspended until further notice.)
Microsoft SQL Server and other most common backend Microsoft technologies.
Experience with the following Technologies/Methodologies preferred:
Messaging architectures SOAP and REST
Limited immigration sponsorship may be available.
Exposure to ETL Tools that transfer data from ServiceNow - like Perspectium or SnowMirror.
Knowledge on Integration Hub, Flow Designer, UI Framework and UI Builder is a plus.
Experience with NOW intelligence.
Exposure to Service Portal.
Exposure to capabilities in ServiceNow Quebec version.
Experience working with SAFe, Scrum or Agile development processes.
Must have clear communications skills both oral and written with ability to negotiate in a non-confrontational manner to deliver a clear, well-structured and concise argument supporting a perspective, using facts, pro's/con's, business justifications and other persuasion methods.
Must be able to work independently in a fast paced environment, balance priorities and juggle multiple tasks at once
Must possess a strong desire and clear understanding for high customer satisfaction
Must be flexible, have good energy, easy to work with and a team player
Strong analytical and problem-solving skills
Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.
Creativity and ability to think outside-the-box while defining sound and practical solutions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.