Deloitte Talent Services Senior Specialist, Learning & Development in Gilbert, Arizona
The Learning Delivery team partners and collaborates with many parts of the talent organization to enable the delivery of learning programs.
Work you'll do
Act as a learning and talent development specialist focused on the delivery of effective and leading-edge learning and development deployment strategies to achieve business goals. Supports the development and execution of the optimum delivery strategy through collaboration with the Development Leader, Program Manager, and Delivery Manager for assigned programs and by leveraging Talent Services across the US and USI.
Partner with Development Leader/Program Manager and Delivery Manager to establish delivery strategy and approach for assigned learning programs
Team with Delivery Managers and Program Managers to document program delivery requirements for assigned programs throughout planning phase and coordinate and communicate with Talent Services, Meeting & Events Services (MES), and others impacted by the program requirements
Responsible for the delivery processes for assigned learning programs, teaming with the Delivery Manager, Program Manager, MES, and others as appropriate and properly leveraging Talent Services resources in accordance with the Talent Services scope of services
Utilize business, industry and program knowledge to make decisions on aspects of program delivery and ensure delivery of assigned programs
Advise Development Program Manager, Delivery Manager and others around knowledge support on delivery processes, tools and technology in support of learning
Identify appropriate activities to be delegated to Talent Services USI and ensure delivery in accordance to the Talent Services scope of services and SLAs
Manages stakeholder relationship related to virtual programs and provide oversight of Deloitte Virtual Center tasks that are delegated to Talent Services USI for delivery of virtual programs
Independently manages overall process of print process for program materials production requests and oversees the escalation process with production vendor and working with program manager, as needed
Ensure policies, programs and guidelines are followed and escalate to Delivery Manager as appropriate
Perform other job-related duties as assigned
The mission of Talent Services improves efficiencies and operational excellence, delivers strategic and transactional services, institutionalizes operations efficiencies and quality and enhances ability to scale and reduce cost structure. Talent Services focuses on delivery of both strategic and transactional services, either directly for the businesses or in support of the Business Advisors and Learning & Development (formerly known as Centers of Excellence or CoE).
Bachelor's Degree; Minimum 3 years of related experience
Strong project management skills
Strong organization and communication skills
Strong critical thinking, analysis, and problem-solving skills
Strong conflict resolution skills, including the abilities to negotiate and influence others
Ability to work effectively with minimal supervision in a fast-paced, multi-tasking environment
Ability to multitask and prioritize tasks appropriately
Ability collaborate with teams and share best practices
Develop relationships and consultative approach to clients
Proficient Microsoft Office skills
Travel required up to 25-30%
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.