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Deloitte HRST - Talent Culture & Change Management Manager in Ft. Lauderdale, Florida

HRST - Manager, Talent Culture & Change Management

Key Role Description :

HRST Teams will partner to reimagine how Talent fuels our businesses through customer-centric, digitally enabled talent services. In our approach we strive to be innovative, integrated, and practical to deliver solutions and experiences that align Talent to the firm's strategy.

The responsibilities of the HRST Talent Culture & Change Management (TCCM) team are to:

  • Drive adoption of transformational and strategic initiatives to execute against the Talent transformation roadmap and against other identified Talent priorities

  • Work across HRST to define, drive, and iterate a coordinated HRST approach to culture and change management

  • Partner with Strategic Integration team and work across portfolio, program, and projects to coordinate culture and change activities with Talent, Business, Consulting, and HRST stakeholders and to support consistent, effective execution Talent Transformation and other Talent Priorities as needed

  • Support HRST and Talent in anticipating and mitigating challenges to change adoption and effective use of technologies

  • Act as a Culture and Change Center of Excellence (CoE) for HRST and the Talent Channel and as a Community of Practice (CoP) for change management professionals embedded in implementation teams

  • Act as a culture and change advisor for HRST and Talent leaders

  • Work with HRST, HRST UX, Talent, and Talent Communications leaders to refine and amplify a clear and compelling vision of the Talent Channel experience and the talent experiences of Deloitte professionals in their engagement with the channel

The Manager will be assigned primary functional, project, and stakeholder alignments. The Manager will work closely with HRST Talent Culture & Change Management Leader, project-focused change professionals, other HRST functions (UX, Strategic Integration), and Consulting teams to drive consistent delivery of culture & change activities, day to day. The manager will engage and track aligned stakeholder impacts and feedback to inform the culture and change management approach.

Job Responsibilities:

  • Advise leaders on proactively managing stakeholders, including anticipating and mitigating risks and issues, navigating stakeholder conflicts and prioritization, and facilitating adoption of technology and processes

  • Proactively manage group and individual stakeholder needs and concerns through ongoing engagement, eliciting stakeholder feedback, supporting functional and technical requirements and testing workshops as needed, establish and coordinate stakeholder groups, as needed, and analyze stakeholder data

  • Clearly and effectively communicate technical and functional understanding for business leaders, support recruitment of champions, and facilitate adoption

  • Support clear and effective articulation of stakeholder concerns to project team, serving as a conduit of business and stakeholder needs, support documentation of business needs during requirements gathering, and version change strategy and plans with business stakeholders in mind

  • Support in driving the implementation of change and communications strategies and templates across the Talent Transformation

  • Provide "white glove support" for Talent and Business leaders and build strong working relationships, managing escalations of their concerns, and sharing insights into progress and potential impacts

  • Seek to understand and acknowledge stakeholder views and experiences

  • Plan for contingencies and advise project leaders in managing project communications and stakeholder issues

  • Work with TCCM and SI teams to conceive and develop consistent communications, and change and communications strategies/plans that are aligned with Talent strategies and leading practices

  • Provide editorial oversight of technical documents to ensure consistent, relevant, and meaningful messaging, and that language is clear and understandable

  • Monitor communications and change management effectiveness, measure results, and update strategies and plans

  • Serve as the change and communications SME for the service area, functional, and/or project team, providing your expertise and demonstrating its value to project success

  • Actively develop knowledge of the Talent Management Lifecycle and current state service delivery

  • Develop compelling, logically structured presentations and deliverables that will be shared at the Talent and business leadership level

  • Coordinate with other teams across Talent and the Businesses, including Leaders, as appropriate, to understand project implications for other programs, projects, or processes or when subject matter expertise is required

  • Maintain awareness of current business trends, operating conditions, and internal process and practices that have significant impact on Talent programs

    Qualifications:

Required:

  • Bachelor's Degree in Business or a related area

  • 10 years of professional experience

  • Minimum of 5 years of related experience

  • Ability to think both strategically and tactically, with strong analytical and problem-solving skills

  • Strong stakeholder management and influence skills

  • Excellent program/project management skills

  • Strong communication and facilitation skills, with advanced PowerPoint skills

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

    Preferred:

  • Talent/HR systems background and an extensive, broad network across the Business(es) and/or Talent Channel

  • Possess a practical working understanding of a variety of Deloitte change management methodology and practices, technology adoption, and strategic communications methods and practices, including channel and audience/stakeholder analysis and readiness assessments

  • Possess the ability to advise, to remain unflustered in a crisis, to write quickly and well to produce world-class communications for audiences across channels and levels

  • Experience in large scale change management projects or organizational transformations, including the rollouts of enterprise applications

  • Current Specialist level (CL5) candidate, if internal

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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